Customer Service Specialist (Manufacturing)

About Atrium:

What you do matters. As a people-centric organization, we foster an environment of collaboration, high performance, and innovation where your talents are valued, and your achievements are celebrated. Join us and become part of an inclusive team.

Client Overview:

Our client, a natural flavors manufacturer, is seeking a Customer Service Specialist (Manufacturing) to join their team on a long term contract-to-hire basis.

Salary/Hourly Rate:

$20/hr – $25/hr

Position Overview:

The Customer Service Specialist (Manufacturing) will join a collaborative and professional team dedicated to providing high level of responsiveness to their customers in the food and beverage industry. The Customer Service Specialist (Manufacturing) will also be working cross-functionally with multiple departments, various customer accounts, and vendors to deliver on time and accurate orders.

Responsibilities of the Customer Service Specialist (Manufacturing):

• Accurately process incoming customer orders and revisions in a time sensitive manner.
• Ensure correct pricing, minimum order requirements, and detailed order information.
• Maintain clear communication with customers regarding order statuses and delivery schedules.
• Handle returns and resolve customer inquiries, complaints, and discrepancies with a proactive problem-solving approach.
• Ensure timely and accurate order processing.
• Collaborate with internal teams such as sales and production to ensure customer satisfaction.

Required Experience/Skills for the Customer Service Specialist (Manufacturing):

• 3 years minimum of experience in a customer service position within the food and beverage manufacturing environment, though other manufacturing industries may be considered.
• Excellent written and verbal communication skills to provide top notch service and professional etiquette in all interactions both internally and with customers.
• Strong math skills and knowledge of conversion for calculating orders.
• Proficient in Microsoft Office Suite, in addition to CRM and ERP systems (preferably SAP).
• Collaborative and proactive problem-solving approach to servicing customers and working with internal teams

Education Requirements:

• Bachelor’s degree preferred, but not required.

Benefits:

• Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off).

By applying to this job, you agree to receive calls, AI-generated calls, text messages, and/or emails from Atrium and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to opt out on any message you receive. For more details, please review our Terms of Use and Privacy Policy.

As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.
EOE/M/F/D/V/SO