Customer Service Representative

About Atrium:

What you do matters. As a people-centric organization, we foster an environment of collaboration, high performance, and innovation where your talents are valued, and your achievements are celebrated. Join us and become part of an inclusive team.

Client Overview:

Our client, a start-up in the mortgage industry, is seeking Customer Service Representatives to join their team on a temp to hire basis.

Salary/Hourly Rate:

$22/hr

Position Overview:

The Customer Service Representative will manage inbound/outbound calls, update client information in the system, gather additional paperwork needed from clients, and follow up accordingly. There are both part-time and full-time schedules available and various shifts are open.

Responsibilities of the Customer Service Representative:

• Communicate with clients via phone and email.
• Organize files, scan documents, update the system, and work with various depts as needed.
• Work with internal departments to streamline client processes.

Required Experience/Skills for the Customer Service Representative:

• Must have 1 – 2 yrs of customer facing experience, ideally in a call center environment.
• Experience working with customers via phone and email.
• Strong communication skills.

Preferred Experience/Skills for the Customer Service Representative:

• Mortgage processing or financial experience preferred.

Education Requirements:

• High school diploma required.

Benefits:

• Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off).

By applying to this job, you agree to receive calls, AI-generated calls, text messages, and/or emails from Atrium and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to opt out on any message you receive. For more details, please review our Terms of Use and Privacy Policy.

As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.
EOE/M/F/D/V/SO