Part-Time Customer Service Representatives

About Atrium:

What you do matters. As a people-centric organization, we foster an environment of collaboration, high performance, and innovation where your talents are valued and your achievements are celebrated. Join us and become part of an inclusive team.

Client Overview:

Our client, a fast-growing start-up, is seeking multiple Part-Time Customer Service Representatives to join their team on a temp-to-perm basis. This is a 6-month contract to start, with potential to grow into a full-time role.

Salary/Hourly Rate:

$22/hr

Position Overview:

The Part-Time Customer Service Representatives will train with the Customer Service team and assist in various departments as needed. All shifts include working 4 days per week, including weekends, and will be 12 pm – 5 pm, or 3 pm – 8 pm. 

Responsibilities of the Part-Time Customer Service Representatives:

• The Part-time Customer Service Representatives will be the first point of contact for customers calling in. 
• Managing inbound calls, client follow-up, scanning and uploading documents, and preparing loan information. 
• Utilizing the CRM system to manage client documentation. 
• Communicating with internal teams as needed.

Required Experience/Skills for the Part-Time Customer Service Representatives:

• Must have 2+ years of customer service experience, specifically in a call center. 
• Able to multitask and toggle between various systems.
• The Part-time Customer Service Representatives must be well-spoken and detail-oriented, able to troubleshoot customer issues via phone and email, investigate problems as needed, and provide follow-up calls to clients. 

Preferred Experience/Skills for the Part-Time Customer Service Representatives:

• Experience working in banking or other financial institutions. 

Education Requirements:

• High school diploma or equivalent is required. 

Benefits:

• Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off).

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As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.
EOE/M/F/D/V/SO