Hospitality Specialist

About Atrium:

What you do matters. As a people-centric organization, we foster an environment of collaboration, high performance, and innovation where your talents are valued and your achievements are celebrated. Join us and become part of an inclusive team.

Client Overview:

Our client, a leading real estate and facilities management group, is seeking a friendly and adaptable Hospitality Specialist for Front Desk and Guest Relations to support front desk operations at a mixed-use residential and medical property in Manhattan. Known for its commitment to high-touch service, this organization offers a client-facing environment perfect for entry-level candidates interested in real estate, hospitality, or building operations.

Salary/Hourly Rate:

$19/hr

Position Overview:

The Hospitality Specialist for Front Desk and Guest Relations will serve as the first point of contact for guests, residents, and patients—handling check-ins, reservations, package deliveries, and inquiries. The ideal Hospitality Specialist is dependable, flexible with scheduling, and thrives in a fast-paced, service-oriented environment. This is a strong opportunity for a Hospitality Specialist looking to gain real estate or property management experience while working as part of a professional front desk team.

Responsibilities of the Hospitality Specialist for Front Desk and Guest Relations:

• Greet and check in guests, residents, and patients at the front desk.
• Take reservations, answer phone calls, and handle guest inquiries as a primary Hospitality Specialist contact.
• Accept and manage package deliveries, creating service requests and tracking updates.
• Guide guests and visitors to appropriate departments or contacts within the facility.
• Utilize property management systems (training provided) for guest services and resident communication.
• Maintain a polished, professional front desk presence as a Hospitality Specialist representative.
• Assist with work orders, service requests, and internal team coordination.
• Work a flexible, rotating schedule that will include both weekday and weekend shifts.
• Take on special projects and additional front-of-house tasks as assigned.

Required Experience/Skills for the Hospitality Specialist for Front Desk and Guest Relations:

• 1+ years of experience in hospitality, customer service, or front desk roles.
• Strong interpersonal and communication skills.
• Comfortable with Microsoft Office and standard office software.
• Ability to handle multiple tasks in a busy environment while maintaining professionalism.
• COVID-19 vaccination (initial two-dose series) required.

Preferred Experience/Skills for the Hospitality Specialist for Front Desk and Guest Relations:

• Familiarity with Building Link or similar property management software.
• Experience in residential real estate, facilities, or hospitality operations.
• Flexible availability, including willingness to work weekends and varied shifts.
• Interest in exploring a long-term career in real estate services or client-facing operations.

Education Requirements:

• High school diploma or equivalent required.
• Some college preferred.

Benefits:

• On-site training provided for front desk systems and procedures.
• Exposure to real estate management and building operations teams.
• Opportunity for potential long-term hire or extension of assignment.
• Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off).

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As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.
EOE/M/F/D/V/SO