Customer Service Representative

About Atrium:

What you do matters. As a people-centric organization, we foster an environment of collaboration, high performance, and innovation where your talents are valued and your achievements are celebrated. Join us and become part of an inclusive team.

Client Overview:

Our client is a well-known automotive company looking to hire a Customer Service Representative ASAP. This is a great opportunity to join a team that promotes growth and values their employees!

Salary/Hourly Rate:

$20/hr

Position Overview:

As a Customer Service Representative, you will be the voice of the company. You will be responsible for addressing customer inquiries, resolving issues, and providing information about our products and services. The ideal candidate is comfortable on the phone, proficient with computers, and has a background in customer service.

Responsibilities of the Customer Service Representative:

• Manage a high volume of inbound and outbound calls promptly.
• Follow communication scripts and guidelines when handling different topics.
• Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives.
• Build sustainable relationships and engage customers by taking the extra mile.
• Keep records of all conversations in our call center database in a comprehensible way.

Required Experience/Skills for the Customer Service Representative:

• Proven experience as a Customer Service Representative, Call Center Representative, or similar role.
• Bilingual in Spanish is a huge plus.
• Strong phone handling skills and active listening abilities.
• Customer focus and adaptability to different personality types.
• Ability to multi-task, set priorities, and manage time effectively.

Education Requirements:

• Bachelor’s degree or similar is preferred.

Benefits:

• Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off).

By applying to this job, you agree to receive calls, AI-generated calls, text messages, and/or emails from Atrium and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to opt out on any message you receive. For more details, please review our Terms of Use and Privacy Policy.

As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.
EOE/M/F/D/V/SO