Patient Service Representative

About Atrium:

What you do matters. As a people-centric organization, we foster an environment of collaboration, high performance, and innovation where your talents are valued and your achievements are celebrated. Join us and become part of an inclusive team.

Client Overview:

Our client, one of the largest vertically run ophthalmology administrative services organizations in the mid-Atlantic region, is seeking a Temporary Patient Service Representative to join their fast-paced office. They have over 80 locations and is seeking a medical receptionist who has prior experience in the health care industry, strong customer service skills, and is seeking career progression.

Salary/Hourly Rate:

$20/hr

Position Overview:

The Temporary Patient Service Representative must be able to work well under pressure and take initiative to problem solve with little supervision. The candidate should have a welcoming demeanor and will support the office manager. The Temporary Patient Service Representative will be responsible for inbound and outbound access patient interactions, scheduling logistics, and will act as a liaison between physicians, patients, and clinical teams.

Responsibilities of the Temporary Patient Service Representative:

• Assist the manager in maintaining the medical inventory and place orders for new materials as needed.
• Answer or refer inquiries.
• Patient intake and check-out procedures.
• Obtain all appropriate patient consent forms.
• Schedule patient visits and tests.
• Collect co-pays and balances.
• Understand our billing process and insurance process.
• Verify insurance information, benefits, referrals, and insurance referral information by performing eligibility and benefits.
• Request Prior-Authorizations.
• Interface with commercial and federal/state payers to verify patient coverage.
• Enter patient data into PMS and EMR systems.
• File medical charts.
• Maintain a clean and organized reception area.
• Assist other administrative/clinical staff as needed.
• Adhere with all practice procedures and protocols.
• Provide immediate service recovery by taking ownership of any problems that may arise and resolving them utilizing appropriate rationale and understanding of when to alert and involve Office Manager or Front Desk Supervisor.
• Provide patients with and interpret patient rights and responsibilities.

Required Experience/Skills for the Temporary Patient Service Representative:

• Must be able to work in a fast-paced environment.
• Must be able to work with minimal supervision.
• Strong attention to detail.
• Strong verbal and written communication skills.
• Proficient in MS Office.
• Previous medical experience required.
• Commute to other local offices required.
• 3 years of experience in a medical office setting preferred.
• Experience utilizing EMR System preferred.

Education Requirements:

• High school diploma or equivalent.
• Bachelor’s degree preferred.
  

Benefits:

• Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off).

By applying to this job, you agree to receive calls, AI-generated calls, text messages, and/or emails from Atrium and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to opt out on any message you receive. For more details, please review our Terms of Use and Privacy Policy.

As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.
EOE/M/F/D/V/SO