Customer Supply Chain Coordinator

About Atrium:

What you do matters. As a people-centric organization, we foster an environment of collaboration, high performance, and innovation where your talents are valued and your achievements are celebrated. Join us and become part of an inclusive team.

Client Overview:

Our client is a food manufacturer focused on delivering exceptional service and products by maintaining a responsive and customer-first approach. Their team values communication, collaboration, and a proactive mindset. They are now looking to add a Customer Supply Chain Coordinator to their team.

Salary/Hourly Rate:

$25/hr – $28/hr

Position Overview:

The Customer Supply Chain Coordinator will support order fulfillment operations and drive an exceptional customer experience for B2B accounts. This role acts as a key liaison between Sales, Planning, Logistics, and Quality teams to ensure that customer orders are processed accurately and delivered on time. 

Responsibilities of the Customer Supply Chain Coordinator:

• Process customer orders and revisions with accuracy, ensuring alignment with pricing, inventory, and lead times.
• Serve as the main point of contact for order status updates, product availability, and delivery coordination.
• Work closely with internal teams to resolve shipment discrepancies, documentation issues, and fulfillment delays.
• Monitor open orders and proactively communicate delays or quality holds to customers.
• Maintain clean and accurate customer data in the ERP system and support its migration during the ERP transition.
• Participate in user acceptance testing (UAT), data clean-up, and internal training for the new ERP system.
• Contribute to SOP updates and process improvement initiatives that enhance service and operational efficiency.

Required Experience/Skills for the Customer Supply Chain Coordinator:

• 4+ years of customer service, order management, or supply chain coordination experience in a manufacturing or distribution setting.
• Strong ERP experience required; experience with Microsoft Dynamics 365 Business Central is highly preferred.
• Proficiency in Microsoft Outlook, Excel, and Word.
• Excellent attention to detail, follow-through, and ability to manage competing priorities.
• Strong communication and problem-solving skills with a team-first mindset.
• Prior experience supporting an ERP implementation or transition is a major plus.

Preferred Experience/Skills for the Customer Supply Chain Coordinator:

• Experience with Microsoft Dynamics 365 Business Central.
• Experience supporting an ERP implementation or transition.

Education Requirements:

• Bachelor’s degree in Supply Chain Management.

Benefits:

• Medical.
• Dental.
• Vision.
• 401(k) Match.
• PTO.

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As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.
EOE/M/F/D/V/SO