Bilingual Member Services Representatives

About Atrium:

What you do matters. As a people-centric organization, we foster an environment of collaboration, high performance, and innovation where your talents are valued, and your achievements are celebrated. Join us and become part of an inclusive team.

Client Overview:

Our client, a large New York–based benefits organization, is hiring multiple Bilingual Member Services Representatives to join their team. These roles focus on helping members understand and access their healthcare, pension, and retirement benefits. The company is looking for dedicated, bilingual professionals who can provide empathetic, clear, and efficient support in a fast-paced environment.

Salary/Hourly Rate:

$20/hr – $23/hr (during the temporary period)
$50,926.57 – $53,063.84 (permanent salary upon conversion, depending on bilingual status)

Position Overview:

The Bilingual Member Services Representatives will serve as the primary contact for members, answering benefit-related questions and resolving issues across health, retirement, and related programs. After paid training, representatives will handle a steady flow of calls, emails, and in-person inquiries while maintaining accurate records in multiple systems. This role requires patience, professionalism, and the ability to adapt quickly to new processes.  The ideal candidates will work 35 hours per week. Shifts available are Monday – Saturday between 8:30 AM and 6:00 PM.

Responsibilities of the Bilingual Member Services Representatives:

• Answer member questions regarding eligibility, enrollment, claims, and pensions.
• Resolve issues by working with vendors across medical, dental, vision, pharmacy, and other benefit services.
• Enter and track data accurately in multiple platforms (CRM and internal systems).
• Manage a personal caseload of member inquiries while meeting quality standards.
• Deliver empathetic, professional, and clear communication in both English and a second language.
• Work efficiently in a high-volume call center/welcome center environment.

Required Experience/Skills for the Bilingual Member Services Representatives:

• Fluent in English and Spanish is mandatory (other languages considered).
• Strong computer proficiency (Microsoft Office Suite, Outlook, CRM platforms).
• Excellent active listening, communication, and interpersonal skills.
• Ability to stay organized and handle multiple tasks in a fast-paced setting.
• Dependable, punctual, and committed to professional growth.

Preferred Experience/Skills for the Bilingual Member Services Representatives:

• Familiarity with healthcare or pension benefits.
• Call center or high-volume member services background.
• Prior experience in customer service, healthcare, or benefits administration is preferred.

Education Requirements:

• High school diploma is required.
• Some college coursework is preferred.

Benefits:

• An extensive paid training program (covering phone, email, and chat support).
• Temp-to-perm pathway with salary and benefits after conversion.
• Opportunity for promotion into higher-level roles after one year.
• Business casual office in a central Manhattan location.
• Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off).

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As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.
EOE/M/F/D/V/SO