Customer Service – Banking

About Atrium:

What you do matters. As a people-centric organization, we foster an environment of collaboration, high performance, and innovation where your talents are valued and your achievements are celebrated. Join us and become part of an inclusive team.

Client Overview:

Our client is a federally regulated financial institution committed to delivering personalized banking services and supporting community growth. Their mission is to help clients achieve financial wellness through trusted, customer-focused solutions. They are looking for a Banking Customer Service professional responsible for providing exceptional service by assisting customers with everyday banking transactions, account management, and financial product inquiries.

Salary/Hourly Rate:

$20/hr

Position Overview:

The Banking Customer Service professional supports branch operations and contributes to a positive customer experience through professionalism, accuracy, and a solutions-focused approach.

Responsibilities of the Banking Customer Service:

• Process routine financial transactions such as deposits, withdrawals, payments, and check cashing with accuracy and efficiency.
• Open and maintain customer accounts, including handling account updates, stop payments, wire transfers, and specialized products like IRAs and certificates.
• Provide timely and professional support through phone, email, and digital messaging platforms.
• Recommend relevant financial products and services based on customer needs and preferences.
• Support daily branch operations as a Banking Customer Service including opening/closing procedures, assisting new team members, and coordinating with lending staff on consumer loan applications.

Required Experience/Skills for Banking Customer Service:

• 2 – 5 years of previous banking, customer/teller service experience required.
• Strong communication and time management skills.
• Attention to detail and organizational skills.

Education Requirements:

• High school diploma or equivalent.

Benefits:

• Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off).

By applying to this job, you agree to receive calls, AI-generated calls, text messages, and/or emails from Atrium and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to opt out on any message you receive. For more details, please review our Terms of Use and Privacy Policy.

As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.
EOE/M/F/D/V/SO