Member Services Representative

About Atrium:

What you do matters. As a people-centric organization, we foster an environment of collaboration, high performance, and innovation where your talents are valued, and your achievements are celebrated. Join us and become part of an inclusive team.

Client Overview:

As a federally regulated financial institution, our client is dedicated to providing personalized banking solutions that foster financial well-being and strengthen community growth. Their mission is to empower clients with trusted, customer-focused services designed to help them achieve lasting financial success. They are currently expanding their team and looking to bring on a Member Services Representative.

Salary/Hourly Rate:

$18/hr

Position Overview:

Our client is seeking a Member Services Representative who will deliver outstanding service by assisting clients with routine banking transactions, account management, and inquiries about financial products. This position is essential to branch operations and ensures an exceptional customer experience through professionalism, attention to detail, and a proactive, problem-solving mindset.

Responsibilities of the Member Services Representative:

• The Member Services Representative will accurately and efficiently process routine financial transactions, including deposits, withdrawals, payments, and check cashing.
• Open and maintain member accounts, handling updates, stop payments, wire transfers, and specialized products such as IRAs and certificates.
• Provide prompt, professional assistance through phone, email, and digital messaging channels.
• Recommend appropriate financial products and services tailored to member needs and preferences.
• The Member Services Representative will support daily branch operations by performing opening and closing procedures, assisting new team members, and collaborating with lending staff on consumer loan applications.

Required Experience/Skills for the Member Services Representative:

• Minimum of 1 year of prior banking or credit union experience required.
• The Member Services Representative needs to have excellent communication and time management abilities.
• Strong attention to detail with exceptional organizational skills.

Education Requirements:

• High school diploma or equivalent is required.

Benefits:

• Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off).

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As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.
EOE/M/F/D/V/SO