Customer Service Specialists

Our client is a rapidly growing technology leader in the beverage, medical, and industrial gas industries. This organization is known for its innovative network-based business model that streamlines supply chain operations and enhances client support. With the expansion of their College Station office, they are adding several Customer Service Specialists to support continued growth and help shape the future of this location. The company offers flexible hybrid work, strong health and wellness benefits, and a culture built around continuous learning, collaboration, and professional development. This office operates with a start-up feel while being backed by the strength and stability of an established, highly reputable company, giving you the best of both worlds. If you value growth, teamwork, and a supportive environment, you’ll thrive here. The team embraces a “work family” mindset and is known for celebrating wins together, including enjoying monthly catered lunch for all staff!

Salary/Hourly Rate:

$16/hr – $17/hr

Position Overview:

As Customer Service Specialists, you will be trusted partners to B2B customers by delivering exceptional service and supporting their product and account-related needs. You’ll collaborate closely with Retail Managers, Vendors, Key Account Managers, and business owners to simplify their experience with beverage, industrial, and medical gas services. This role is ideal for someone who is relationship-driven, solution-oriented, and excited about helping build a high-quality customer experience function in a growing College Station office. Candidates with hospitality experience often excel in this role, as the skills used in guest service—communication, empathy, problem-solving, and multitasking—translate seamlessly into this customer support environment. This role offers a hybrid schedule, but the first 90 days are in-office for training, with the potential to transition to hybrid sooner.

Responsibilities of the Customer Service Specialists:

• Deliver an exceptional customer experience via phone, email, and chat.
• Contribute to a high-energy team dedicated to elevating customer support standards.
• Provide technical assistance for website, dashboard, and account inquiries.
• Conduct outbound calls to new customers as needed.
• Multi-task effectively in a fast-paced office environment.
• Communicate clearly and professionally with customers.
• Identify issues, troubleshoot problems, and escalate appropriately.

Required Experience/Skills for the Customer Service Specialists:

• Hospitality or retail customer-facing experience is highly transferable and welcomed.
• Outgoing, empathetic, and passionate about customer satisfaction.
• Customer-centric mindset with a strong sense of urgency.

Preferred Experience/Skills for the Customer Service Specialists:

• 5+ years of customer service or call center experience preferred.
• Strong data entry skills are a plus.

Education Requirements:

• Associate’s degree is preferred.

Benefits:

• Competitive health and wellness plans.
• 401(K).
• Hybrid schedule with flexibility.
• Ongoing training and clear opportunities for growth within the company.
• 5% Annualized Bonus.

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As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.
EOE/M/F/D/V/SO