Customer Experience Specialist

Our client is a rapidly growing technology leader in the beverage, medical, and industrial gas industry that is redefining how customers experience supply chain and account support. They are now hiring Customer Experience Specialists in their College Station office to support B2B customers and deliver exceptional service.

Salary/Hourly Rate:

$16/hr – $17/hr plus 5% Annualized Bonus

Position Overview:

The Customer Experience Specialist serves as a trusted partner to B2B customers, ensuring every interaction is efficient, professional, and solution-driven. The role involves supporting customers across beverage, industrial, and medical gas services while collaborating closely with Retail Managers, Vendors, Key Account Managers, and business owners. This position is ideal for relationship-oriented, proactive candidates who are passionate about delivering elevated customer experiences.

Responsibilities of the Customer Experience Specialist:

• Deliver a consistently exceptional customer experience via phone, email, and chat. Act as a customer advocate, ensuring questions and concerns are resolved accurately and efficiently.
• Support customers with account inquiries, product questions, and technical assistance related to the website and dashboards.
• Collaborate with internal teams to ensure seamless service delivery and issue resolution.
• Conduct outbound calls to onboard and support new customers as needed.
• Identify trends, issues, and opportunities to improve the overall customer journey.
• Multi-task effectively in a fast-paced, high-volume environment while maintaining attention to detail.
• Escalate complex issues appropriately while maintaining ownership and follow-through.

Required Experience/Skills for the Customer Experience Specialist:

• 5+ years of customer service, call center, or customer-facing experience preferred.
• Hospitality or retail experience highly valued and transferable.
• Strong data entry and system navigation skills.
• Outgoing, empathetic, and customer-focused with a sense of urgency.
• Passion for creating positive, lasting customer experiences.

Education Requirements:

• Associate’s Degree preferred

Benefits:

• Full benefits package + 401(k)
• Hybrid work flexibility

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As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.
EOE/M/F/D/V/SO