Bilingual Account Manager

About Atrium:

Client Overview:

Our client is a global producer of plant-based starches, proteins, and specialty ingredients used across the food, industrial, and animal nutrition sectors. They are known for their commitment to sustainability, innovation, and long-standing partnerships with customers throughout the Americas. They are currently looking to add a Bilingual Account Manager to their team.

Salary/Hourly Rate:

$25/hr

Position Overview:

The Bilingual Account Manager handles customer inquiries, order processing, and internal coordination to ensure timely, accurate service in both English and Spanish within a hybrid work environment.

Responsibilities for the Bilingual Account Manager:

• The Bilingual Account Manager provides (Spanish/English) customer service to B2B clients across multiple regions.
• Process customer orders, updates, and documentation using internal systems (SAP training provided).
• Respond to inquiries via phone, email, and Teams, ensuring timely and accurate communication.
• Coordinate with Sales, Logistics, and Operations teams to resolve issues and support customer needs.
• Maintain customer account information, order records, and internal documentation.
• Support general administrative tasks to ensure smooth daily operations within the commercial team.
• The Bilingual Account Manager will collaborate with an 8-person team split between North and South American markets.

Required Experience/Skills for the Bilingual Account Manager:

• Bilingual in Spanish (read and write).
• Previous B2B customer service experience.
• Proficiency with Outlook, Teams, and Excel.
• Strong communication skills and professional demeanor.
• Reliable work ethic and ability to work independently.

Preferred Experience/Skills for the Bilingual Account Manager:

• Experience supporting Commercial, Supply Chain, or Logistics teams.
• Familiarity with SAP or other ERP/order-management systems.
• Ability to manage multiple priorities in a fast-paced environment.
• High level of accuracy and attention to detail.

Education Requirements:

• Bachelor’s degree is preferred, but not required.

Benefits:

• Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off).

By applying to this job, you agree to receive calls, AI-generated calls, text messages, and/or emails from Atrium and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to opt out on any message you receive. For more details, please review our Terms of Use and Privacy Policy.

As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.
EOE/M/F/D/V/SO