Customer Experience Associate

About Atrium:

Client Overview:

Our client is a dynamic organization focused on delivering exceptional customer service and innovative solutions. The company values diversity and fosters a collaborative, growth-oriented environment. They are currently looking to add a Customer Experience Associate to their team. Employees are encouraged to develop their skills and advance their careers.

Salary/Hourly Rate:

$20/hr – $25/hr DOE

Position Overview:

The Customer Experience Associate interacts with customers to provide information, address inquiries, and ensure customer satisfaction. This role requires strong communication skills, attention to detail, and the ability to manage multiple tasks effectively in a fast-paced environment.

Responsibilities of the Customer Experience Associate:

• Cheerfully respond to customer questions by phone, email, or in person.
• Provide information about products and services.
• Enter orders, process account changes, and resolve complaints.
• Maintain accurate records of customer interactions.
• Refer unresolved issues to the appropriate departments.
• Recommend improvements to enhance customer satisfaction.
• Process payments, refunds, and billing adjustments.
• Prepare documentation for contracts and transactions.
• Support sales of additional products or services.

Required Experience/Skills for the Customer Experience Associate:

• Active listening and clear communication.
• Strong organizational and multitasking abilities.
• Proficiency with computers and CRM software – Zendesk, Salesforce, or similar.
• Ability to handle strict deadlines and repetitive tasks.
• Experience dealing with challenging customer situations.
• Attention to accuracy and detail.

Preferred Experience/Skills for the Customer Experience Associate:

• Previous customer service experience (6 months to 1 year).
• Familiarity with billing, account management, or sales support.
• Experience in a hybrid or remote work environment.

Education Requirements:

• High school diploma or a GED is required.

Benefits:

• Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off).

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As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.
EOE/M/F/D/V/SO