1st Line Support Analyst (Part-Time)

About Atrium:

Client Overview:

Our client is a globally recognized nonprofit biotechnology organization dedicated to developing vaccines and antibody therapies for infectious diseases that disproportionately impact underserved populations worldwide. Their groundbreaking research has helped advance treatments for diseases including Ebola and HIV, and they continue to receive significant funding to expand their life-saving research initiatives. They are seeking a 1st Line Support Analyst (Part-Time) to provide exceptional end-user IT support across their New York City headquarters and Jersey City laboratory. This is an excellent opportunity to join a mission-driven organization making a global impact while supporting modern Microsoft technologies in a collaborative environment. If you are an IT professional who enjoys solving technical issues, providing outstanding customer service, and working directly with end users, this 1st Line Support Analyst (Part-Time) opportunity offers an excellent chance to join an organization with a meaningful mission. As the 1st Line Support Analyst (Part-Time), you will play a key role in ensuring employees remain productive while supporting cutting-edge research that helps improve lives around the world.

Salary/Hourly Rate:

$18/hr – $23.50/hr

Position Overview:

Our client is looking for a customer-focused 1st Line Support Analyst (Part-Time) to provide hands-on technical support for employees across two office locations. The 1st Line Support Analyst (Part-Time) will serve as the primary point of contact for end-user technical issues, supporting desktop hardware, Microsoft technologies, Active Directory, networking, onboarding, and day-to-day IT operations. Reporting directly to a senior IT Infrastructure leader, the ideal 1st Line Support Analyst (Part-Time) enjoys working with people, thrives in a fast-paced support environment, and is passionate about delivering outstanding customer service.

Responsibilities of the 1st Line Support Analyst (Part-Time):

• Provide first-line desktop and end-user technical support for employees in New York City and Jersey City.
• Troubleshoot Windows and Microsoft 365 (Office 365) issues.
• Support Microsoft Teams, conference room technology, cameras, and Wi-Fi connectivity.
• Install and configure software, desktops, laptops, and peripherals.
• Perform Active Directory user administration, including password resets and account management.
• Assist with employee onboarding and offboarding, including workstation setup and account provisioning.
• Troubleshoot basic server connectivity, router, and firewall-related issues.
• Diagnose and resolve desktop, laptop, printer, and hardware issues.
• Escalate complex infrastructure issues when appropriate.
• Maintain documentation for support requests and resolutions.
• Collaborate with the IT Infrastructure team to ensure seamless technology operations.
• Deliver exceptional customer service while supporting users across multiple locations.

Required Experience/Skills for the 1st Line Support Analyst (Part-Time):

• 2+ years of Help Desk, Desktop Support, or End User Support experience.
• Strong customer service and communication skills.
• Experience supporting Microsoft Windows environments.
• Hands-on experience with Microsoft 365 (Office 365).
• Experience supporting Microsoft Teams.
• Active Directory administration, including user account management and password resets.
• Experience troubleshooting Wi-Fi connectivity and networking issues.
• Basic knowledge of servers, routers, and firewall troubleshooting.
• Experience performing software installations and hardware deployments.
• Experience supporting onboarding and offboarding activities.
• Strong troubleshooting and problem-solving skills.
• Ability to work independently while providing excellent end-user support.

Preferred Experience/Skills for the 1st Line Support Analyst (Part-Time):

• Experience supporting both office and laboratory environments.
• Familiarity with cybersecurity best practices.
• Experience working within biotechnology, pharmaceutical, healthcare, nonprofit, or research organizations.
• Experience supporting multiple office locations.
• Experience working in a Microsoft-centric enterprise environment.

Education Requirements:

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field is preferred.
• Equivalent work experience will be considered.

Benefits:

• Competitive hourly compensation.
• Flexible part-time schedule (14 – 16 hours per week).
• Business casual work environment.
• Opportunity to support a globally recognized biotechnology research organization.
• Exposure to enterprise Microsoft technologies and modern IT infrastructure.
• Collaborative, mission-driven workplace focused on improving global health.
• Dedicated recruiter support throughout the assignment.
• Opportunity to make an immediate impact as a 1st Line Support Analyst (Part-Time) supporting critical end users across two locations.
• Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off).

Job Wrapping ID: #LI-AJ3

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As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.
EOE/M/F/D/V/SO