Freelance QA and Data Analyst

About Atrium:

Client Overview:

Our client is a fast-paced retail organization focused on delivering high-quality products and exceptional customer experiences. The organization values data-driven decision-making, product excellence, cross-functional collaboration, and continuous improvement. The team works across product quality, vendors, operations, and leadership to transform customer feedback and performance data into actionable insights that support business strategy and improve overall product quality. Our client is seeking a Freelance QA and Data Analyst to join their team.

Salary/Hourly Rate:

$30/hr – $40/hr

Position Overview:

The Freelance QA and Data Analyst will support product quality strategy through data collection, analytics, reporting, and quality assurance. This role will serve as a central resource for gathering and analyzing customer sentiment, product performance metrics, vendor data, and quality information across multiple platforms.
The Freelance QA and Data Analyst will transform unstructured feedback and complex data into meaningful insights that support business decisions and product quality initiatives. This position will work cross-functionally and communicate findings to internal teams and senior leadership.

Responsibilities of the Freelance QA and Data Analyst:

• Serve as the central hub for collecting data across internal and external platforms.
• Mine customer reviews, return data, and direct customer comments for actionable quality insights.
• Aggregate and analyze product quality and customer satisfaction data.
• Design, build, and maintain reports tracking quality metrics, vendor performance, and product history.
• Develop innovative approaches to capture, visualize, and communicate product quality data.
• Present synthesized insights and quality narratives to senior leadership.
• Serve as a key liaison between external partners, cross-functional teams, and executive leadership.
• Manage departmental processes including budget tracking, invoicing, chargebacks, vendor manuals, factory approvals, and business continuity records.
• Review, organize, and maintain incoming reports and departmental documentation.
• Schedule key meetings and maintain accurate team recaps and administrative records.
• Identify opportunities to improve data collection, reporting, and quality processes.

Required Experience/Skills for the Freelance QA and Data Analyst:

• 2–5 years of related professional experience in quality assurance, data analytics, reporting, or a related field.
• Previous fast-paced retail industry experience is required.
• Experience collecting, aggregating, analyzing, and reporting data from multiple sources.
• Strong ability to translate customer feedback and complex data into actionable business insights.
• Exceptional written and verbal communication skills, including the ability to present synthesized information to senior leadership.
• Highly organized, self-motivated, proactive, and resilient in a deadline-driven environment.
• Ability to collaborate effectively with cross-functional teams.

Preferred Experience/Skills for the Freelance QA and Data Analyst:

• Experience supporting product quality, apparel, merchandising, or vendor operations.
• Experience analyzing customer reviews, returns, product performance, or quality metrics.
• Experience developing dashboards, reports, data visualizations, or executive-level reporting.
• Experience working with multiple internal and external data platforms.
• Strong administrative and organizational skills, including budget tracking, invoicing, and documentation.
• Experience communicating with senior executives, vendors, and cross-functional business teams.
• Ability to identify process improvements and develop more efficient reporting solutions.

Education Requirements:

• Relevant education in Data Analytics, Quality Assurance, Business, Retail, or a related field is preferred.

Benefits:

• Atrium Care Package available upon eligibility (including healthcare plans, discount programs, and paid time off).

Job Wrapping ID: #LI-AJ3

By applying to this job, you agree to receive calls, AI-generated calls, text messages, and/or emails from Atrium and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to opt out on any message you receive. For more details, please review our Terms of Use and Privacy Policy.

As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.
EOE/M/F/D/V/SO