Customer Service Representative/Showroom Support

About Atrium:

Client Overview:

Our client is a growing wholesale distributor operating a combined warehouse and showroom facility that serves architects, designers, developers, contractors, and builders. They are currently looking to add a Customer Service Representative/Showroom Support to their team.  

Salary/Hourly Rate:

$20/hr – $23/hr  

Position Overview:

The Customer Service Representative/Showroom Support is a frontline customer-facing role responsible for delivering exceptional service to walk-in showroom visitors while providing vital day-to-day administrative and operational support to the outside Sales team.  

Responsibilities of the Customer Service Representative/Showroom Support:

• Greet and assist contractors, designers, and retail customers visiting the showroom to understand their needs and provide expert product solutions.
• Handle incoming customer inquiries via phone, email, and in-person visits.
• Manage product samples, generate accurate quotes, and process orders efficiently.
• Coordinate closely with the outside Sales team to support field operations and follow up on client needs.
• Adapt to upcoming software transitions by learning new systems and updating internal processes.

Required Experience/Skills for the Customer Service Representative/Showroom Support:

• Strong background in customer service, interpersonal communication, and relationship-building.
• Tech-savvy with solid computer skills and the ability to quickly learn new software and ERP systems.
• Highly organized, resourceful, and capable of managing multiple priorities in a fast-paced environment.
• Collaborative team player with a hands-on approach and professional demeanor.

Preferred Experience/Skills for the Customer Service Representative/Showroom Support:

• Prior experience working with tile, construction, or building materials.
• Background in a product-based showroom or a similar B2B customer service environment.

Education Requirements:

• High school diploma or equivalent is required.

Benefits:

• Standard medical, dental, and vision insurance.
• Two weeks of paid vacation beginning after 90 days of employment.

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As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.
EOE/M/F/D/V/SO