Customer Service Specialist

About Atrium:

Client Overview:

We are looking for a Customer Service Specialist to join our client, a rapidly growing technology leader in the beverage, medical, and industrial gas industry. This organization is known for their innovative network-based business model that streamlines supply chain operations and enhances client support.  

Salary/Hourly Rate:

$17/hr + 5% Bonus  

Position Overview:

The Customer Service Specialist will provide professional, solution-focused support to B2B customers across beverage, industrial, and medical gas services. This role will manage customer inquiries, resolve issues, and collaborate with internal teams to deliver an exceptional customer experience.  

Responsibilities of the Customer Service Specialist:

• Provide customer support via phone, email, and chat.
• Resolve account questions, order updates, product inquiries, and website/dashboard issues.
• Collaborate with internal teams to ensure timely issue resolution.
• Conduct outbound calls to onboard and support new customers.
• Identify trends and opportunities to improve processes and the customer experience.
• Manage multiple priorities in a fast-paced, high-volume environment.
• Escalate complex issues while maintaining ownership through resolution.

Required Experience/Skills for the Customer Service Specialist:

• Strong data entry, system navigation, and attention-to-detail skills.
• Professional, empathetic, and customer-focused communication style.
• Comfortable communicating via phone, email, and chat.

Preferred Experience/Skills for the Customer Service Specialist:

• Customer service, call center, hospitality, retail, or other customer-facing experience is preferred.
• B2B customer support experience.
• Hospitality or retail background.

Education Requirements:

• Associate’s degree is preferred.

Benefits:

• Competitive health and wellness plans.
• 401(K).
• Hybrid schedule with flexibility.

Job Wrapping ID: #LI-AJ3

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As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.
EOE/M/F/D/V/SO