Account Coordinator

About Atrium

Overview

We’re looking for a passionate and motivated Account Coordinator. This role requires time management, attention to detail, and the ability to work independently in a fast-paced, deadline-oriented environment.  In this role, you will be expected to manage multiple HR processes with the focus on problem diagnosis, resolution, and compliance. This role will also be responsible for cultivating relationships with key contacts at the client site to ensure exceptional customer service.

Responsibilities

On any given day, as an Account Coordinator you will: 

• Develop strong, cross-functional Atrium and client relationships; maintain communication with managers and associates 
• Partner with managers to review, prioritize expectations; gather all engagement details 
• Execute daily follow-ups to clients 
• Enter/update associate information into Atriums HRIS and timekeeping systems  
• Create Excel and/or Google spreadsheets to organize and track data  
• Issue weekly payroll audits and make payroll adjustments 
• Adhere to state-specific payroll laws and I-9 classifications that impact the payroll process and remain up-to-date with changes to HR and payroll compliance through satisfying learning and development assignments as issued  
• Interface closely with Atrium payroll department to ensure all jobs are coded correctly and hours are paid/billed correctly  
• Proactively diagnose/resolve escalated client concerns in a timely manner, together with leadership as needed 
• Assist with ad hoc projects, as needed   
• Model the highest levels of professionalism and deliver ‘white glove’ service to support client and candidates  
• Promote program adoption, compliance, communications, onboarding, and other operations 
• Respond to manager and associate inquiries in an efficient and timely manner 
• Attend regular status meetings with both internal Atrium team and client to drive program goals and requirements  
• Other Projects or tasks as directed by your manager 

Role consists of 100% account administration 

Qualifications

• Experience: 1+ years of work experience  
• Communication: an effectively liaison with managers and associates 
• Curiosity: understand the client with effective questioning and listening. You are genuinely interested in helping 
• Teacher: love sharing insight and knowledge and are patient and thoughtful when educating 
• Goal Oriented: excited for new challenges and work hard to achieve ambitious goals 
• Growth: very receptive to feedback and use it to improve rapidly 
• Delight: constantly think about making the client happy and always go the extra mile 
• Problem Solver: adept at spotting issues and quickly suggest solutions 
• Diligence: thorough, meticulous, and have astonishing attention to detail 
• Positivity: warm, upbeat, and energizing and will brighten anyone’s day 

Physical Requirements

• Ability to sit for extended periods of time 

Education Requirements

• Bachelor’s degree is required  

Benefits

• Atrium Care package available, upon eligibility (PTO, Health Benefits, Health Savings Account, Flexible Spending Accounts, Pet Insurance, Paid Holidays, 401k, Commuter Benefit Program) 

COMPENSATION

This position offers an hourly pay rate of $22.00–$25.50, based on experience and qualifications. In addition to base pay, employees are eligible for commission and bonus opportunities. This is a non-exempt position and is eligible for overtime pay.

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As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.
EOE/M/F/D/V/SO