Account Director

About Atrium

Founded in 1995, Atrium is a WBENC-certified leader in Extended Workforce Management and Talent Solutions, blending technology and human expertise to help leading brands reimagine how work gets done. Atrium delivers its market-leading solutions through four divisions: Talent Solutions, AtriumWORKS™, HR Advisory Services, and Atrium Innovation Research™ (AIR). All offerings integrate seamlessly to create flexible programs built for the evolving world of work.

What you do matters. As a people-centric organization, we foster an environment of collaboration, high performance, and innovation where your talents are valued, and your achievements are celebrated. Join us and become part of an inclusive team committed to your growth and success.

Overview

Atrium partners with an array of clients throughout the US; we are looking for a passionate and self-motivated Account Director that is excited to grow their career by playing a key role in how our client manages their temporary workforce and hiring initiatives. 

 

The Account Director will be accountable for the management of several complex clients within Atrium’s Contingent Workforce division. The Account Director will be responsible for maintaining and growing the strong existing relationship with these clients and leading an internal team of Account Coordinators.   In this role, the Account Director will manage the master service and service level agreements (SLAs) to ensure contractual compliance. 

 

A qualified Candidate must be excellent at building relationships, while remaining organized and offer excellent multi-tasking and superior written/verbal skills to ensure time. 

Responsibilities

On any given day, as an Account Director you will: 

 

• Manage internal teams’ daily workflow and operations  

• Serve as the client’s primary liaison for all operational and strategic inquiries; manage and build relationships with client end-users  

• Ensure program adoption and compliance  

• Work closely with the client to resolve any invoice, accounting, or personnel issues 

• Generate, audit, and distribute client reports as needed 

• Proactively diagnose and resolve escalated issues in a timely manner 

• Hold staff meetings to ensure knowledge sharing among the clients’ team members 

• Attend meetings with internal management teams to discuss on client related developments, issues, and concerns 

• Recommend, initiate, and implement improvements to the clients’ contingent workforce program as appropriate 

• Stay abreast of all current employment laws pertaining to the contingent workforce population 

• Serve as the primary point of Program escalation 

• Understand the detailed nuances of the service offerings and operational procedures. 

• Establish and maintain a professional working relationship with Client contacts, which adds credibility and positive perception of Atrium. 

• Work closely with various Atrium and Client (Management, HR, Finance, others) Stakeholders to build strong professional relationships which contribute to overall Program adoption, development, and success. 

• Participate in Client calls related to various Program engagement requests, including but not limited to Temporary Resource onboarding, high-level assignments, technology, billing and more 

• Build and maintain pipelines of candidates within the Client’s applicant tracking system that aligns with the Client’s needs and anticipated hiring needs while ensuring consistent execution of a recruiting plan to always ensure the right quantity and quality of talent from multiple sources. 

• Become familiar with state-specific payroll laws and worker classifications that impact the requisitions and offers made to Temporary Resources; pursue continuing education in these areas to become a subject matter expert. 

• Address and resolve any service or invoice-related concerns or billing discrepancies. 

• Prepare the delivery of Client reporting (weekly, monthly, and annual headcount and attrition reports) to provide ongoing program summaries and business intelligence to Client, create Quarterly Business Reviews and training presentations and support other projects as needed 

• Troubleshoot Client and Temporary Resource escalations  

• Survey all users for program satisfaction and review results to determine actions to improve satisfaction 

• Program Education 

• Develop and present client training and education materials. Training and education should be conducted in one-on-one meetings, staff meetings, lunch and learns etc. 

• Complete Training for all new Program users by introducing the Program, understanding their needs and expectations, and presenting Atrium as a solution  

• The ability to work both independently and in a team environment 

• Other Projects or tasks as directed by your manager 

Qualifications

• Experience: has 5+ years of experience in contingent workforce setting and possesses knowledge of HR, Staffing, employment law and worker classifications 

• Communication: clearly articulate how to complete onboarding tasks and can effectively liaison with managers and associates 

• Empathy: understand how difficult the onboarding process can be and steps into the shoes of everyone in the process to demonstrate warmth and understanding towards the respective challenges each may encounter. You are genuinely interested in helping 

• Curiosity: understand the client’s business, actively listens to those you are supporting and asks effective and meaningful questions 

• Teacher: loves sharing insights and knowledge and is patient and thoughtful when educating.  

• Goal Oriented: excited for new challenges and works hard to achieve ambitious goals 

• Growth: receptive to feedback and use it to improve rapidly 

• Delight: constantly think about making client/candidates happy and consistently go the extra mile 

• Problem Solver: adept at spotting issues and quickly suggest solutions 

• Diligence: thorough, meticulous, and have astonishing attention to detail 

• Positivity: warm, upbeat, and energizing and will brighten anyone’s day 

Physical Requirements

• Ability to commute to our Holmdel, NJ office on a hybrid schedule. 
• Ability to sit for extended periods of time  

Education Requirements

• Bachelor’s degree is required 

Benefits

Benefits:  

• Atrium Care package available, upon eligibility (PTO, Health Benefits, Health Savings Account, Flexible Spending Accounts, Pet Insurance, Paid Holidays, 401k, Commuter Benefit Program) 

COMPENSATION

Base salary range is $70,000-$100,000 with eligibility for uncapped commission.

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As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.
EOE/M/F/D/V/SO