Client Services Manager

About Atrium

Overview

Atrium is seeking a Client Services Manager to provide hands-on coverage across our Managed Service Provider (MSP), Employer of Record (EOR), and Agent of Record (AOR) programs. This is a dynamic, manager-level role that deploys to client programs during leaves of absence, PTO, unfilled vacancies, new implementations, and periods of rapid growth, so every client continues to receive the standard of service Atrium is known for.

Unlike a dedicated Program Manager, you will support different clients and projects as business needs shift, and may also cover Statement of Work (SOW) and Direct Sourcing programs. You will learn each program’s SOPs, VMS technology, client contacts, and service levels quickly, build credibility fast, and make an immediate impact on the account team.

Responsibilities

• Deploy to assigned client programs, at times on short notice, to provide uninterrupted coverage and quickly gain proficiency in each program’s VMS and reporting tools (e.g., SAP Fieldglass, Beeline, VNDLY)
• Manage the MSP requisition lifecycle, from intake and supplier coordination through submittal review, interviews, and onboarding, while monitoring time to fill and SLA performance
• Guide EOR/AOR daily operations, including worker onboarding, compliance with classification and tax requirements, and partnership with Payroll and Finance on pay and billing accuracy
• Serve as the client’s primary liaison and point of escalation, resolving client, supplier, and worker issues with sound judgment
• Prepare client reporting and support Quarterly Business Reviews with the Atrium Data & Analytics Team
• Review and improve SOP documentation, and write clear handoff notes at the start and end of every assignment
• Support new program implementations and train team members on Atrium’s tools, processes, and client-specific requirements
• Provide day-to-day direction to program team members during coverage assignments (no permanent direct reports)

Qualifications

• 5+ years of progressive experience in MSP or contingent workforce program management, MSP desk operations, EOR/AOR, or workforce solutions, including at least 2 years in a manager-level role (Program Manager, Account Manager, Client Services Manager, or equivalent)
• Hands-on working knowledge of at least one major VMS platform (e.g., SAP Fieldglass, Beeline, VNDLY) with a demonstrated ability to learn new systems quickly
• Working knowledge of contingent workforce compliance, including co-employment risk, worker classification, and onboarding requirements
• Strong understanding of supplier management, requisition management, invoicing, reporting, and program governance
• Excellent communication skills and the ability to quickly build trust with client stakeholders, including first-time introductions
• Full flexibility to work onsite, hybrid, or remote depending on the assignment, and willingness to travel, sometimes with limited lead time

Physical Requirements

• Ability to sit for extended periods of time
• Ability to work remotely, hybrid preferred in our Holmdel, NJ office, or onsite at client locations as each assignment requires, with travel of up to 50% for onsite coverage and reliable transportation

Education Requirements

• Bachelor’s degree in a related field, or equivalent combination of education and experience

Benefits

Atrium offers a comprehensive Atrium Care Package, available upon eligibility, including:

• 20 days of Paid Time Off (PTO)
• 11 paid holidays
• Medical, Dental, and Vision Insurance
• Health Savings Account (HSA) & Flexible Spending Accounts (FSA)
• Pet Insurance
• Legal Benefits
• 401(k) Program with employer match
• Employee Assistance Programs

Employee Perks:

• Summer Fridays
• Flexible Work Arrangements: remote, hybrid, or onsite depending on client assignment
• Vibrant company culture with monthly events and in-office amenities
• Employee Wellness Programs
• Employee Discounts through Working Advantage
• Professional Development Opportunities
• Commuter Benefit Program

COMPENSATION

The base salary range for this position is $90,000–$95,000, depending on experience and qualifications with eligibility for a discretionary year-end bonus. 

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As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.
EOE/M/F/D/V/SO