Bilingual Customer Care Representative

About Atrium:

Client Overview:

Our client is a dynamic organization dedicated to delivering exceptional client support. The company values innovation, continuous improvement, and customer satisfaction. Employees thrive in a collaborative and inclusive environment where teamwork and professional growth are encouraged. They are currently seeking a Bilingual Customer Care Representative to join their growing team.

Salary/Hourly Rate:

$20/hr – $22/hr

Position Overview:

The Bilingual Customer Care Representative will serve as a key point of contact for customers, helping them navigate medication orders, answer questions, and resolve concerns with empathy and professionalism. This role requires excellent communication skills, strong attention to detail, and a customer-first mindset. The ideal Bilingual Customer Care Representative will be passionate about helping others, comfortable working across multiple systems, and capable of delivering exceptional service while maintaining high-quality standards. This position offers the opportunity to make a meaningful impact on the customer experience while supporting business objectives.

Responsibilities of the Bilingual Customer Care Representative:

• Provide exceptional customer support via phone, email, chat, and messaging platforms.
• Assist customers with orders, account questions, and issue resolution.
• Build strong relationships by delivering personalized service and support.
• Educate customers on available products and services.
• Maintain accurate records and stay informed on company offerings and updates.
• Identify trends in customer feedback and share insights with leadership.
• Meet performance goals while maintaining high quality and attention to detail.

Required Experience/Skills for the Bilingual Customer Care Representative:

• 2+ years of experience in a customer-facing role.
• Strong written and verbal communication skills.
• Excellent spelling, grammar, and attention to detail.
• Strong problem-solving skills with a customer-first mindset.
• Comfortable working across multiple systems and technology platforms.
• A genuine passion for helping others and creating a positive customer experience.
• Bilingual in English and Spanish.

Preferred Experience/Skills for the Bilingual Customer Care Representative:

• Experience in customer service or client support roles.
• Previous healthcare, pharmacy, or medical experience is a plus.
• Familiarity with CRM tools.
• Experience in process improvement or recommending operational enhancements.
• Exposure to billing, payment processing, or contract administration.

Education Requirements:

• High school diploma or equivalent is required.
• Associate’s degree or higher is preferred.

Benefits:

• Atrium Care Package available, upon eligibility.

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As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.
EOE/M/F/D/V/SO