Logistics Coordinator (Customer Operations)

About Atrium:

Client Overview:

Our client is a growing logistics organization that is looking to add a Logistics Coordinator (Customer Operations) to their growing team. 

Salary/Hourly Rate: 

$50k – $60k Depending on Experience 

Position Overview:

The Logistics Coordinator (Customer Operations)  is a high-visibility, operations-driven role responsible for managing freight orders from start to finish. This is not a traditional call center customer service position; it is heavily operational and administrative in nature, requiring close collaboration with Dispatch, Brokerage, and drivers across multiple fleet types. The Logistics Coordinator (Customer Operations) provides exposure to all aspects of transportation operations, including freight coordination, shipment tracking, customer communication, and problem-solving in real time. It is an excellent opportunity for someone looking to build a long-term career in logistics with strong visibility to leadership and room for growth.

Responsibilities of the Logistics Coordinator (Customer Operations):

• Serve as primary customer service contact for freight customers, proactively managing inquiries, providing shipment updates, and resolving issues with urgency and professionalism.
• Manage end-to-end freight coordination in the TMS, ensuring accurate order entry, tracking, documentation, and final delivery confirmation.
• Collaborate closely with Dispatch, Brokerage, and drivers to ensure timely execution, coverage support, and smooth shipment movement.
• Communicate real-time shipment status and requirements to internal teams and customers while supporting operational and administrative functions beyond traditional customer service.

Required Experience/Skills for the Logistics Coordinator (Customer Operations):

• 1 – 3 years of experience in logistics, trucking, transportation, dispatch, customer service, or related operations.
• Strong understanding of transportation workflows with the ability to manage freight from origin through final delivery.
• Excellent communication, organization, multitasking, and problem-solving skills with strong attention to detail in a fast-paced environment.
• Comfortable balancing customer-facing and operational responsibilities while coordinating with drivers, dispatch teams, and customers.

Preferred Experience/Skills for the Logistics Coordinator (Customer Operations):

• Proficiency in Microsoft Excel and familiarity with TMS, GPS/ELD tools, or customer portals is preferred.
• Prior experience in transportation, freight brokerage, dispatch, or logistics coordination.
• Familiarity with multiple equipment types and freight handling requirements.
• Exposure to operational logistics environments where roles are blended between service and operations.

Education Requirements:

• High school diploma or equivalent is required.
• Additional education or industry-related training is preferred.

Benefits:

• Medical, dental, and vision.
• 401(K) + match.

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As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.
EOE/M/F/D/V/SO