Customer Service Coordinator

About Atrium:

Client Overview:

Our client is a growing logistics organization that continues to expand its operations team and is seeking a Customer Service Coordinator. The company provides a collaborative environment with strong leadership visibility and opportunities for long-term career growth within the transportation and logistics industry.

Salary/Hourly Rate:

$50K – $58K

Position Overview:

The Customer Service Coordinator (Logistics Operations) is a high-visibility, operations-focused role responsible for managing freight movements from origin through final delivery. This position is highly administrative and operational, requiring daily coordination with dispatch, brokerage teams, and drivers to ensure efficient transportation execution. The Customer Service Coordinator will oversee shipment management, tracking, issue resolution, and real-time communication with customers and internal teams. This is an excellent opportunity for someone looking to build a long-term career in logistics while gaining exposure to transportation operations and supply chain management.

Responsibilities of the Customer Service Coordinator:

• Serve as the primary point of contact for freight customers by handling inquiries, providing proactive shipment updates, and resolving issues in a timely and professional manner.
• Manage the full lifecycle of freight coordination within the transportation management system (TMS), including order entry, shipment updates, tracking, documentation, and delivery confirmation.
• Partner closely with dispatch, brokerage teams, and drivers to support on-time freight execution and secure shipment coverage.
• Communicate real-time shipment status and operational requirements to internal teams and external customers.
• Support operational and administrative activities beyond traditional customer service responsibilities.

Required Experience/Skills for the Customer Service Coordinator:

• 1–3 years of experience in logistics, trucking, transportation, dispatch, customer service, or a related operational role.
• Strong understanding of transportation workflows with the ability to oversee freight from pickup through final delivery.
• Excellent communication, organizational, multitasking, and problem-solving skills.
• Strong attention to detail and the ability to work effectively in a fast-paced environment.
• Proficiency in Microsoft Excel.
• Familiarity with transportation management systems (TMS), GPS/ELD tools, or customer portals preferred.

Preferred Experience/Skills for the Customer Service Coordinator:

• Previous experience in transportation, freight brokerage, dispatch, or logistics coordination.
• Familiarity with multiple equipment types and freight handling requirements.
• Experience working in blended operational environments where responsibilities include both customer service and logistics execution.

Education Requirements:

• High school diploma or equivalent required.
• Additional education or industry-related training is preferred.

Benefits:

• Medical, dental, and vision insurance.
• 401(k) plan with company match.

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As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.
EOE/M/F/D/V/SO