Community Engagement Support

About Atrium:

Client Overview:

Our client is an established nonprofit organization focused on community and partner engagement programs in the New York City athletic community. They are looking to add a Community Engagement Support professional to their team.

Salary/Hourly Rate: 

$20/hr

Position Overview:

The role involves providing operational and analytical support to a community engagement department by managing customer service requests through Salesforce, maintaining organized records, and improving communication efficiency. The position is temporary, expected to last 2 – 3 months with potential extension, and requires strong organizational skills and attention to detail.

Responsibilities of the Community Engagement Support:

• Monitor and manage the community program inbox by tracking incoming customer service requests via Salesforce.
• Draft responses for review and approval to ensure timely and accurate communication with program participants.
• Support administrative organization by cleaning and indexing the program contact list.
• Conduct systematic clean-up and categorization of files within the program’s shared drive.
• Track and respond to customer service requests, providing consistent messaging and delegating follow-ups as needed.
• Effectively identify trends, flag potential issues, and help the team better understand and prioritize the needs of our stakeholders.
• Handle escalated phone calls professionally and gather necessary information when required (phone calls are rare).
• Clean up and consolidate contact lists across various Excel sheets.
• Organize email templates and digital filing systems to maintain efficient communication workflows.

Required Experience/Skills for the Community Engagement Support:

• Experience with Salesforce and case management systems.
• Strong organizational and data management skills.
• Ability to monitor, assess, and prioritize incoming requests effectively.
• Excellent written communication skills for drafting responses.
• Proficiency in Excel and digital file management.
• Professional and articulate communication, especially for escalated issues.

Preferred Experience/Skills for the Community Engagement Support:

• Prior experience in community engagement or customer support roles.
• Analytical skills to identify trends and flag potential issues in incoming requests.
• Ability to work independently and manage multiple tasks efficiently.

Education Requirements:

• Not specified. Relevant experience and skills are prioritized.

Benefits:

• Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off).

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As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.
EOE/M/F/D/V/SO