HR Assistant

About Atrium:

Client Overview:

Our client, a leader in their industry is looking to add a temporary HR Assistant to their team.

Salary/Hourly Rate:

$20/hr – $22/hr

Position Overview:

We’re seeking an experienced HR Assistant to join a dynamic HR support team. This role is ideal for someone who enjoys solving problems, delivering exceptional customer service, and navigating HR and payroll-related inquiries in a fast-paced environment

Responsibilities of an HR Assistant:

• Answer high-volume inbound calls from employees and HR partners.
• Provide exceptional customer service while resolving or routing inquiries.
• Create, document, and manage cases using ServiceNow.
• Maintain accurate employee records and document data changes.
• Serve as the first point of contact for payroll-related questions.
• Understand payroll and timekeeping concepts to troubleshoot employee concerns.
• Partner closely with the Payroll team to ensure timely resolution of inquiries.
• Direct employees to the appropriate resources when necessary.
• Process tuition reimbursement requests.
• Assist with employment verification requests.
• Answer policy and compliance-related questions.

Required Experience/Skills for the HR Assistant:

• Minimum of 5 years of customer service, contact center, or employee support experience.
• Prior experience in a call center or HR contact center handling inbound employee inquiries.
• Experience with case management software, preferably ServiceNow.
• Experience using Microsoft Outlook, Teams, and Excel.
• Experience supporting payroll inquiries and understanding payroll/timekeeping processes (payroll processing experience is not required).
• Experience with SuccessFactors is a plus.
• Spanish bilingual skills are highly preferred.

Education Requirements:

• Bachelor’s Degree preferred.

Benefits:

• Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off).

Job Wrapping ID: #LI-AJ3

By applying to this job, you agree to receive calls, AI-generated calls, text messages, and/or emails from Atrium and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to opt out on any message you receive. For more details, please review our Terms of Use and Privacy Policy.

As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.
EOE/M/F/D/V/SO