Experience Center Supervisor

About Atrium:

Client Overview:

Our client, a global leader in premium design and technology solutions, is seeking an experienced Experience Center Supervisor to oversee a flagship client experience showroom in Midtown Manhattan. This is an exciting opportunity for a polished professional with a background in design, luxury sales, architecture, interior design, or client experience who enjoys building relationships, leading customer experiences, and representing a high-end brand. Join a collaborative, innovative team that values creativity, customer experience, and professional growth. This role offers outstanding exposure to sales leadership, design professionals, and executive stakeholders, with strong long-term career advancement opportunities.

Salary/Hourly Rate:

$40/hr – $50/hr
$90k – $115k annually upon conversion to permanent

Position Overview:

The Experience Center Supervisor will oversee the daily operations of a premier experience center while delivering consultative demonstrations, managing client visits, coordinating events, and supporting business development initiatives. This highly visible role requires someone polished, outgoing, and passionate about creating exceptional customer experiences. The ideal candidate has a design-related educational background combined with experience in sales, luxury hospitality, interior design, architecture, or client-facing environments. The schedule is from Monday to Friday, approximately 9:00 AM to 6:00 PM. Flexibility is required for client events and occasional evening functions.

Responsibilities of the Experience Center Supervisor:

• Lead the day-to-day operations of a high-profile client experience center.
• Conduct engaging product demonstrations and consultative presentations.
• Build relationships with clients, Architects, Designers, Dealers, and Sales Partners.
• Develop and execute showroom events, training, and customer engagement initiatives.
• Collaborate with regional and national Sales teams to increase showroom traffic and business opportunities.
• Coordinate client meetings, presentations, and special events.
• Maintain showroom appearance and ensure an exceptional customer experience.
• Track customer interactions, leads, and showroom metrics using CRM systems.
• Analyze performance data and identify opportunities for continuous improvement.
• Support cross-functional projects and additional leadership initiatives.

Required Experience/Skills for the Experience Center Supervisor:

• 5+ years of experience in luxury sales, interior design, architecture, showroom management, hospitality, or client experience.
• Strong consultative sales and presentation skills.
• Exceptional communication and relationship-building abilities.
• Professional, polished executive presence.
• Highly organized with excellent project management skills.
• Comfortable working in a fast-paced, customer-facing environment.
• Experience managing events, customer experiences, or showroom operations.
• Strong proficiency in Microsoft Office Suite.

Preferred Experience/Skills for the Experience Center Supervisor:

• Experience with Salesforce or other CRM platforms.
• Background working with luxury products, design firms, construction, or premium consumer brands.
• Experience leading client events and educational programs.

Education Requirements:

• Bachelor’s degree in Interior Design, Architecture, Industrial Design, Marketing, or another design-related field is required.

Benefits:

• Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off).

Job Wrapping ID: #LI-AJ3

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As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.
EOE/M/F/D/V/SO