Call Representative

About Atrium:

Client Overview:

Our client is a rapidly growing med-technology company transforming the way practices access high-quality products and services. They are focused on delivering innovative solutions that help medical professionals streamline operations and improve patient outcomes. The organization offers a fast-paced, startup-driven environment where employees have the opportunity to make a direct impact on business growth. They value ambitious, customer-focused professionals who thrive in collaborative, high-growth settings. They are currently seeking an experienced Call Representative to join their team.  

Salary/Hourly Rate:

$20/hr – $23/hr DOE  

Position Overview:

As a Call Representative, you will drive new business growth by engaging dental practices and conducting consultative sales conversations. You will serve as a trusted advisor to prospective clients, educating them on the company’s innovative solutions and demonstrating how they can improve practice efficiency and patient outcomes. This role is ideal for a motivated Call Representative professional who thrives in a fast-paced, high-growth environment. This person will be required to work about 35 hours per week.  

Responsibilities of the Call Representative:

• Make outbound calls professionally and courteously.
• Assist customers by providing accurate information about products, services, policies, and procedures.
• Document all customer interactions accurately in the company’s CRM or database.
• Escalate complex issues to the appropriate department or supervisor when necessary.
• Follow established scripts, call guidelines, and company policies while maintaining a personalized customer experience.
• Collaborate with internal departments to ensure timely resolution of customer issues.
• Stay up to date on company products, services, and system updates through ongoing training.

Required Experience/Skills for the Call Representative:

• 3+ years of sales experience, including at least 1 year in a full-cycle closing role.
• Experience working in a high-growth startup environment is preferred.
• Demonstrated commitment to continuous learning and professional development.
• Proficiency with Salesforce, Outreach, and other sales engagement tools.

Preferred Experience/Skills for the Call Representative:

• A strong interest in being part of a Sales team.
• A positive attitude in a collaborative work environment.
• The ability to build strong relationships.

Education Requirements:

• Bachelor’s degree strongly preferred, but not required.

Benefits:

• Comprehensive benefits package, including health and dental.

Job Wrapping ID: #LI-AJ3

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As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.
EOE/M/F/D/V/SO