Customer Service Representative

About Atrium:

Client Overview:

A global industry-leading organization is seeking a Customer Service Representative to support customer operations and order management activities.

Salary/Hourly Rate:

$23/hr

Position Overview:

The Customer Service Representative serves as a key point of contact for customers, ensuring a high-quality service experience while partnering closely with sales, supply chain, and operations teams.

Responsibilities of the Customer Service Representative:

• Serve as the primary point of contact for customer inquiries and account support activities.
• Manage customer interactions related to orders, shipments, pricing inquiries, and issue resolution.
• Deliver an exceptional customer experience by setting expectations and providing timely communication.
• Maintain accurate customer records and activity updates within CRM systems.
• Collaborate with internal teams including Sales, Operations, Supply Chain, and Shared Services to ensure customer needs are met.
• Support order management and customer service processes throughout the order-to-cash cycle.
• Monitor and resolve customer issues to minimize service disruptions.
• Identify opportunities to improve customer satisfaction and operational efficiency.
• Utilize performance metrics and KPIs to manage workload and achieve service goals.

Required Experience/Skills for the Customer Service Representative:

• 2-5 years of experience in Customer Service, Supply Chain, Sales Support, or related customer-facing operations.
• Experience managing customer accounts and supporting order-to-cash processes.
• Familiarity with CRM platforms, ERP systems, and business applications.
• Strong understanding of supply chain and order fulfillment processes.

Preferred Experience/Skills for the Customer Service Representative:

• Bilingual in Spanish or French.
• Experience with SAP, Salesforce Service Cloud, or similar enterprise systems.

Education Requirements:

• High School Diploma or equivalent.

Benefits:

• Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off).

Job Wrapping ID: #LI-AJ3

By applying to this job, you agree to receive calls, AI-generated calls, text messages, and/or emails from Atrium and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to opt out on any message you receive. For more details, please review our Terms of Use and Privacy Policy.

As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.
EOE/M/F/D/V/SO