Senior Executive IT Support Specialist

About Atrium:

Client Overview:

Our client is a prestigious global organization headquartered in New York City with operations across major markets worldwide. The organization offers a highly professional, fast-paced corporate environment and is seeking an experienced Senior Executive IT Support Specialist to provide dedicated technology support to its most senior executives.  

Salary/Hourly Rate:

$115k – $135k Depending on experience  

Position Overview:

Our client is seeking a Senior Executive IT Support Specialist to provide dedicated, white-glove, real-time technical support to the CEO and other C-suite and senior executives. This is a highly visible position requiring strong technical troubleshooting skills, exceptional professionalism, discretion, and the ability to resolve time-sensitive technology issues in a fast-paced executive environment. This is a full-time, direct-hire W2 position. Candidates must be authorized to work in the United States without current or future sponsorship.  

Responsibilities of the Senior Executive IT Support Specialist:

• Provide dedicated, white-glove IT support to the CEO and other C-suite and senior executives.
• Troubleshoot Level 1/2 hardware, software, application, connectivity, and mobile device issues.
• Support both Windows and Mac environments.
• Provide hands-on support for iPhones, iPads, and other executive mobile devices.
• Manage and troubleshoot devices through Microsoft Intune and Mobile Device Management (MDM) platforms.
• Support Microsoft 365, Outlook, Teams, OneDrive, and other enterprise applications.
• Support executive meetings, conference rooms, video conferencing, and AV technology.
• Proactively test and prepare technology ahead of important executive meetings and presentations.
• Partner closely with Executive Assistants and internal technical teams to anticipate and resolve technology needs.
• Maintain ownership of executive issues through resolution, including coordinating escalations when necessary.
• Maintain a high level of professionalism, discretion, and confidentiality when supporting senior leadership.

Required Experience/Skills for the Senior Executive IT Support Specialist:

• 5+ years of professional IT support experience.
• Direct hands-on experience providing white-glove IT support to CEOs, C-suite executives, and/or other senior leadership.
• Strong hands-on Microsoft Intune and Mobile Device Management (MDM) experience.
• Strong experience supporting both Windows and Mac environments.
• Strong Apple/iOS support experience, including iPhones and iPads.
• Experience with Microsoft 365, Outlook, Teams, and OneDrive.
• Experience supporting executive conference rooms, video conferencing, and AV technology.
• Strong Level 1/2 troubleshooting skills across hardware, software, mobile devices, applications, and connectivity.
• Excellent written and verbal communication skills with a polished, professional demeanor.
• Ability to work 5 days per week onsite in Midtown Manhattan.
• Must be authorized to work in the U.S. without current or future employment sponsorship.
• This opportunity is W2 only. C2C arrangements are not available.

Preferred Experience/Skills for the Senior Executive IT Support Specialist:

• Previous experience providing dedicated IT support directly to a CEO.
• Experience supporting executives within a corporate headquarters, financial services, real estate, family office, legal, or similarly high-touch professional environment.
• Experience anticipating executive technology needs and providing proactive rather than solely reactive support.
• Experience working closely with Executive Assistants and senior leadership teams.

Education Requirements:

• Bachelor’s degree is required.

Benefits:

• Comprehensive medical, dental, and vision coverage.
• Paid time off.
• Retirement benefits and additional company benefits.

Job Wrapping ID: #LI-AJ3

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As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.
EOE/M/F/D/V/SO