Resident Property Associate

About Atrium:

Client Overview:

Our client is a privately held real estate ownership, development, and property management company that oversees residential communities throughout the New York City metropolitan area. The company is committed to delivering high-quality property management and resident services, with a focus on operational excellence, community building, and exceptional customer experiences. This company takes pride in a collaborative, service-driven culture and a commitment to maintaining best-in-class residential properties. They are currently expanding and looking to add a Resident Property Associate to their team.

Salary/Hourly Rate: 

$24/hr (Temp)
$55k – $60k (Perm)

Position Overview: 

The Resident Property Associate serves as the primary point of contact for residents, delivering exceptional customer service and ensuring a positive living experience from move-in through move-out. The Resident Property Associate is responsible for responding to resident inquiries, coordinating with property management and maintenance teams to resolve concerns, overseeing move-in and move-out processes, and conducting follow-up on maintenance requests to ensure resident satisfaction. The ideal candidate for the Resident Property Associate position is highly organized, service-oriented, and proactive, with strong communication and problem-solving skills. This position plays a key role in maintaining resident relationships, supporting daily property operations, and ensuring a seamless resident experience within the community. The schedule is from 9:00am to 5:00/5:30 pm.

Responsibilities of the Resident Property Associate: 

• Resident Communication & Support:
  • Serve as the primary point of contact for residents, responding to inquiries and resolving concerns via phone, email, portal, and in person.
  • Coordinate with internal teams to address resident needs, provide updates, and ensure timely follow-through.
  • Maintain accurate records of resident interactions and escalate complex or recurring issues as needed.
• Move-In & Move-Out Coordination:
  • Guide residents through move-in and move-out processes, including scheduling, documentation, inspections, and building procedures.
  • Ensure all required paperwork, access items, and resident obligations are completed accurately and on time.
  • Conduct post move-in check-ins and support smooth account closeouts.
• Work Order Follow-Up:
  • Follow up with residents after maintenance requests to confirm issues have been resolved and satisfaction has been achieved.
  • Document outcomes, coordinate additional action for unresolved concerns, and identify recurring service trends.
  • Escalate ongoing issues and partner with property leadership to improve resident experience and service quality.

Required Experience/Skills for the Resident Property Associate: 

• Minimum of 1 year of experience in customer service, hospitality, residential property management, or a comparable resident-facing environment

Preferred Experience/Skills for the Resident Property Associate: 

• Excellent communication and customer service skills, with the ability to build positive relationships with residents and team members.
• Strong problem-solving, organization, and follow-through skills in a fast-paced environment.
• Proficiency in Microsoft Office Suite and experience using property management or work order systems.
• Ability to handle confidential information with discretion and exercise sound judgment.
• Collaborative team player who can also work independently and manage multiple priorities.

Education Requirements: 

• A college degree is required.

Benefits:

• Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off).

Job Wrapping ID: #LI-AJ3

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As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.
EOE/M/F/D/V/SO