Bilingual Customer Service Representative

About Atrium:

Client Overview:

Our client is a dynamic organization focused on delivering exceptional customer experiences. The company values diversity and fosters a collaborative work environment. They are looking to add a Bilingual Customer Service Representative to their team. Employees are encouraged to grow professionally and contribute to a supportive team culture.

Salary/Hourly Rate:

$23/hr

Position Overview:

The Bilingual Customer Service Representative provides outstanding customer support in both English and Spanish. They will assist customers with orders via phone, email, and in person. The Bilingual Customer Service Representative will monitor and track orders and offer administrative support to the Sales team.

Responsibilities of the Bilingual Customer Service Representative:

• Interact with customers by phone, email, and in person to assist with orders.
• Monitor and track customer orders for accuracy and timely delivery.
• Support the Sales team with administrative tasks.
• Maintain accurate records of customer interactions and transactions.
• Resolve customer inquiries and complaints efficiently.
• Communicate order status updates to customers and the Sales team.
• Recommend process improvements to enhance customer satisfaction.

Required Experience/Skills for the Bilingual Customer Service Representative:

• Bilingual proficiency in Spanish and English.
• Strong customer service abilities.
• Excellent verbal and written communication skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficient with computers and common office software.
• Attention to detail and organizational skills.

Preferred Experience/Skills for the Bilingual Customer Service Representative:

• Experience in a sales support or administrative role.
• Familiarity with order tracking systems.
• Problem-solving and conflict resolution skills.

Education Requirements:

• High school diploma or equivalent is required.

Benefits:

• Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off).

By applying to this job, you agree to receive calls, AI-generated calls, text messages, and/or emails from Atrium and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to opt out on any message you receive. For more details, please review our Terms of Use and Privacy Policy.

As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.
EOE/M/F/D/V/SO