Bilingual Front Desk Receptionist

About Atrium:

Client Overview:

Our client, a leader in the automotive industry, is seeking an additional Bilingual Front Desk Receptionist to join their team on a temp-to-hire basis. They boast an excellent training and team environment, eligibility for commission and bonuses, and growth and development throughout the organization. 

Salary/Hourly Rate:  

$20/hr

Position Overview: 

The Bilingual Front Desk Receptionist is responsible for delivering an exceptional guest experience by handling a high volume of inbound calls, accurately routing callers, and efficiently scheduling and managing service appointments.

Responsibilities of the Bilingual Front Desk Receptionist:

• Provide consistently outstanding service to internal and external guests by setting a professional, guest-focused first impression.
• Answer inbound calls promptly and professionally in a high-volume environment.
• Gather caller information, identify needs, and route calls to the appropriate dealership, department, or individual.
• Use active listening and problem-solving skills to resolve routine caller needs; escalate calls according to guidelines when management is requested, a complaint requires follow-up, or a request falls outside standard procedures.

Required Experience/Skills for the Bilingual Front Desk Receptionist:

• Fluent in Spanish and English (Spanish-speaking is required).
• Strong customer service and communication skills.
• Professional phone etiquette and clear, courteous verbal communication.
• Ability to multitask and stay organized in a fast-paced, high-volume environment.

Preferred Experience/Skills for the Bilingual Front Desk Receptionist:

• 6 months – 2 years of customer service, receptionist, or call center experience is preferred.
• Automotive industry or guest service experience

Education Requirements: 

• High school diploma is required.

Benefits:

• Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off).

By applying to this job, you agree to receive calls, AI-generated calls, text messages, and/or emails from Atrium and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to opt out on any message you receive. For more details, please review our Terms of Use and Privacy Policy.

As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.
EOE/M/F/D/V/SO