Bilingual Mandarin Resident Services Associate

About Atrium:

Client Overview:

Our client, a premier residential community in Queen, is seeking a polished and hospitality-focused Bilingual Mandarin Resident Services Associate to provide exceptional service to residents, guests, and prospective tenants. This role is ideal for someone with a strong customer service background who enjoys creating positive experiences and thrives in a luxury residential environment.

Salary/Hourly Rate:

$25/hr – $27/hr

Position Overview:

The Bilingual Mandarin Resident Services Associate will serve as the face of the property, providing a high level of customer service while supporting front desk operations, resident relations, visitor management, and building services. Candidates must be fluent in Mandarin and English and possess a hospitality-driven mindset with a strong focus on resident satisfaction. This is a temp-to-perm opportunity with strong long-term potential. Candidates must be comfortable working onsite in Queens and committed to delivering exceptional resident experiences in a customer-focused environment. Upon permanent conversion, employees will join a unionized workforce and must be comfortable becoming a union member. The schedule is from Tuesday to Saturday, 3:00 PM – 11:00 PM and the ideal candidate must be flexible for one overnight shift per week.

Responsibilities of the Bilingual Mandarin Resident Services Associate:

• Resident & Guest Services:
  • Welcome residents, guests, and visitors with professionalism and warmth.
  • Manage visitor check-in procedures and coordinate deliveries.
  • Maintain a polished, organized, and welcoming lobby environment.
  • Support resident events and leasing activities as needed.
  • Conduct routine lobby and common area checks to ensure presentation standards are maintained.
• Security & Building Operations:
  • Monitor building activity and access procedures.
  • Track vendor and contractor visits and maintain accurate logs.
  • Respond appropriately to resident concerns and building-related issues.
• Package & Resident Services:
  • Receive, log, and organize packages and deliveries.
  • Manage service requests, amenity reservations, and resident preferences.
  • Maintain accurate records and assist with package room operations.
• Move-In / Move-Out Coordination:
  • Coordinate logistics related to resident move-ins and move-outs.
  • Communicate with building management regarding scheduled activities.
  • Ensure smooth transitions and positive resident experiences.
• Leasing & Community Support:
  • Welcome prospective residents and notify leasing teams of arrivals.
  • Assist with property tours and leasing support activities.
  • Share community information and provide exceptional customer service.
• Emergency Response & Team Support:
  • Follow emergency procedures and respond calmly under pressure.
  • Escalate issues appropriately and follow through to resolution.
  • Participate in team meetings and support special projects as assigned.

Required Experience/Skills for the Bilingual Mandarin Resident Services Associate:

• Fluent in Mandarin and English (required).
• Strong experience in hospitality, concierge, residential services, customer service, or front desk.
• Exceptional communication and interpersonal skills.
• Professional and polished presentation.
• Strong problem-solving abilities and customer-focused mindset.
• Ability to remain calm and professional in a fast-paced environment.
• Comfortable working second-shift hours and one overnight shift per week.

Preferred Experience/Skills for the Bilingual Mandarin Resident Services Associate:

• Experience in luxury residential, hospitality, hotel, concierge, or guest services environments.
• Experience working with diverse communities and high-volume resident interactions.
• Familiarity with property management or resident services systems.

Education Requirements:

• High school diploma is required.
• Bachelor’s degree is preferred.

Benefits:

• Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off).

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As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.
EOE/M/F/D/V/SO