Call Center Representative

About Atrium:

Client Overview:

Our client, a long-established home appliance distributor, is seeking a Call Center Representative to support their reputation as a reliable equipment solutions provider in Union, NJ.

Salary/Hourly Rate: 

$18/hr

Position Overview: 

The Call Center Representative will manage high-volume inbound calls, support work order processes, and coordinate with field and sales teams.

Responsibilities of the Call Center Representative:

• Handle 80 – 100 inbound calls daily.
• Create, update, and close work orders.
• Assign daily work orders to technicians.
• Adjust technician queues as needed.
• Review equipment history for accuracy.
• Communicate with field technicians.
• Coordinate with the Sales and Installation teams.
• Process refunds efficiently.
• Maintain detailed records of customer interactions and transactions.
• Resolve customer complaints and de-escalate situations.
• Recommend improvements in service and procedures.

Required Experience/Skills for the Call Center Representative:

• High-volume call center experience.
• Multitasking abilities.
• Strong organizational skills.
• Excellent verbal communication.
• Professional phone presence.
• Ability to remain calm and de-escalate situations.

Preferred Experience/Skills for the Call Center Representative:

• Experience coordinating with multiple departments.
• Familiarity with work order management systems.
• Prior exposure to technical service environments.

Education Requirements:

• High school diploma or equivalent is required.

Benefits:

• Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off).

By applying to this job, you agree to receive calls, AI-generated calls, text messages, and/or emails from Atrium and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to opt out on any message you receive. For more details, please review our Terms of Use and Privacy Policy.

As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.
EOE/M/F/D/V/SO