Customer Experience Manager

About Atrium:

Client Overview:

Our client is looking to add a Customer Experience Manager to their growing team. They are actively building out their people infrastructure and require a hands-on customer/client service leader who can help stabilize, scale, and elevate core customer service teams/ sales operations while supporting leadership through ongoing organizational growth and change.

Salary/Hourly Rate:

$60k – $70k Depending on experience + Bonus

Position Overview:

Our client is seeking a Customer Experience Manager to lead and optimize their growing customer experience team. The Customer Experience Manager will oversee daily operations, manage scheduling, and monitor performance to ensure a seamless customer journey. This Customer Experience Manager role requires flexibility to work non-standard hours, including evenings, weekends, and holidays. The ideal Customer Experience Manager has a background in managing call centers and sales.

Responsibilities of the Customer Experience Manager:

• Set clear performance expectations and KPIs, regularly evaluate team output, provide actionable feedback, and identify opportunities for skill development and training.
• Lead, coach, and support team members to ensure a high standard of service, while fostering a collaborative, positive, and growth-oriented environment.
• Manage scheduling and daily operations to ensure consistent coverage, efficiently allocate resources, and quickly adjust to shifting priorities or unexpected changes.
• Oversee the resolution of complex, high-priority issues, analyze feedback and operational data to identify trends, and partner across teams to improve processes and the overall customer experience.

Required Experience/Skills for the Customer Experience Manager:

• 3 – 5+ years of experience managing a team. 
• HubSpot experience required. 
• Flexible availability to work non-standard hours, including weekends, evenings, and holidays.

Preferred Experience/Skills for the Customer Experience Manager:

• Healthcare industry experience is preferred. 

Education Requirements:

• Bachelor’s degree or equivalent experience in a relevant field is required.

Benefits:

• Medical, dental, and vision.
• PTO. 
• 401(K) + match.

By applying to this job, you agree to receive calls, AI-generated calls, text messages, and/or emails from Atrium and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to opt out on any message you receive. For more details, please review our Terms of Use and Privacy Policy.

As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.
EOE/M/F/D/V/SO