Customer Service Representative

About Atrium:

Client Overview:

Our client is an established company engaged in the import and distribution of goods within the U.S. and internationally. They are currently expanding their team and looking to add a Customer Service Representative.

Salary/Hourly Rate: 

$21/hr

Position Overview: 

The Customer Service Representative supports customers by managing order processing, resolving service issues, and completing administrative tasks.

Responsibilities of the Customer Service Representative:

• The Customer Service Representative will manage and process customer orders accurately while handling incoming phone calls and emails in a timely and professional manner.
• Maintain and update customer-specific pricing and proactively address questions or resolve issues.
• The Customer Service Representative will collaborate with Sales Representatives, Brokers, and internal teams to ensure high levels of customer satisfaction.
• Release orders to third-party warehouses and maintain daily communication with external partners.
• Provide feedback to management on service-related concerns and complete additional administrative duties as needed.

Required Experience/Skills for the Customer Service Representative:

• The Customer Service Representative needs to have a minimum of two years of customer service experience.
• Proficiency in Microsoft Office with the ability to quickly learn new systems.
• Strong typing, data entry, and organizational skills are required.
• The Customer Service Representative needs to have the ability to multitask, work independently, and respond with urgency.

Education Requirements:  

• Associate’s degree or equivalent work experience is required.

Benefits:

• Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off).

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As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.
EOE/M/F/D/V/SO