Inside Sales Specialist – Luxury

About Atrium:

Client Overview:

Our client, a luxury retail company, is seeking a results-driven Inside Sales Specialist – Luxury to deliver a high-touch, personalized remote purchasing experience for discerning clients.

Salary/Hourly Rate:

$65k – $72k + Bonus

Position Overview:

In this role, the Inside Sales Specialist – Luxury will serve as the first point of contact for prospective and existing customers, guiding them through a consultative buying journey via phone, chat, email, and digital engagement tools. You will provide tailored recommendations based on each client’s lifestyle, preferences, and goals while ensuring a seamless and elevated customer experience from initial inquiry through order fulfillment. This position plays an important role in supporting a sophisticated omnichannel sales approach by maintaining CRM data, providing client insights, and ensuring an exceptional experience at every stage of the relationship.

Responsibilities of the Inside Sales Specialist – Luxury:

• Achieve individual and team sales targets across multiple product and service categories.
• Manage inbound client inquiries (phone, chat, email) with responsiveness and a highly personalized approach.
• Conduct proactive outreach to prospective and existing clients, nurturing relationships and identifying new opportunities.
• Build long-term client relationships through consultative engagement and tailored solutions.
• Deliver a premium virtual shopping experience, guiding clients through product selection and purchase decisions.
• Manage administrative sales activities, including quotes, order processing, appointment scheduling, and follow-ups.
• Maintain accurate and detailed client information within the CRM system.
• Provide market and client feedback to support continuous improvement of products, services, and sales processes.
• Collaborate with marketing initiatives and campaigns to drive engagement and lead conversion.
• Oversee the client journey from order placement through delivery and installation, ensuring satisfaction and identifying opportunities for additional services or upgrades.

Required Experience/Skills for the Inside Sales Specialist – Luxury:

• Proven success in phone-based or remote sales within a consultative or relationship-driven environment.
• Experience in luxury retail, premium consumer goods, high-end home products, hospitality, or client service environments.
• Exceptional communication and interpersonal skills with the ability to understand client motivations and purchasing preferences.
• A relationship-focused mindset with a commitment to delivering elevated customer experiences.
• Comfort working with digital tools, CRM platforms, and online client engagement systems.
• Strong written, verbal, and active listening skills.
• Self-motivated, proactive, and solutions-oriented.
• Ability to work onsite five days per week in the Jersey City area.

Preferred Experience/Skills for the Inside Sales Specialist – Luxury:

• Experience with CRM platforms such as Salesforce is a plus.

Education Requirements:

• Bachelor’s degree is preferred but not required.

Benefits:

• Additional earning potential through bonus or commission opportunities.
• 100% paid Comprehensive medical, dental, and vision benefits beginning on the first day of employment.
• 401(K) with company match.
• Paid time off, including vacation, sick leave, and holidays.
• Free gym on-site for employees.

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As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.
EOE/M/F/D/V/SO