Account Coordinator (Hybrid)

As a leading woman-owned, comprehensive talent management firm, Atrium is focused on providing holistic contingent workforce solutions in today’s market. Recognized for our pioneering Applicant-CentricTM approach and an award-winning culture, our expertise includes Staffing, Recruitment and Workforce Solutions. With more than 25 years of experience, Atrium is a WBENC-certified trailblazer with a legacy of helping employer brands source unparalleled talent and technology-driven workforce solutions that put people first. Let’s Get to Work.

Position Overview:

We’re looking for a passionate and motivated MSP Account Coordinator. This role requires time management, attention to detail, the ability to work independently in a fast-paced, deadline-oriented environment.  In this role, you will be expected to manage multiple HR processes with the focus on problem diagnosis, resolution, and compliance. This role will assist in carrying out all facets of the client MSP Program with the help of the MSP Account Manager and extended Atrium Team. Here’s what you should know if you want to join our team.

Responsibilities of the Account Coordinator:

• Assist Hiring Managers and Staffing Suppliers during all stages of the contingent labor hiring and engagement process including but not limited to: creating job postings, resume review and delivery, interview scheduling, onboarding, worker assignment management, invoicing and off boarding
• Receive and create new requisition requests using client VMS tool ensuring accuracy of electronic records and fields (e.g. manager, department, cost center)
• Assist Associates with onboarding
• Monitor and update temporary worker assignment start/end dates and engagement details to confirm information is accurate and up to date in client VMS and Atrium’s system of record
• Participate in Client calls related to various Program engagement requests including but not limited to: Temporary Worker onboarding, new engagement requests, supplier onboarding, etc.
• Communicate with Staffing Suppliers to review Client requisitions, provide ongoing feedback, ensure Program engagement/adherence and execution of necessary onboarding tasks
• Responds and answers all correspondence in a timely manner/according to Program SLA’s
• Interact and coordinate with the MSP Account Manager and internal team frequently to communicate questions and provide updates on current requisition activity
• Troubleshoot and help to solve any onboarding related concerns or billing discrepancies with assistance from MSP Account Manger
• Document all client reported issues and track resolution through to completion ensuring a high level of customer satisfaction
• Participate in Program planning and attend weekly and monthly client and Staffing Supplier status calls
• Other projects or tasks as directed by your manager
• Role consists of 100% account administration

Qualifications for the Account Coordinator:

• Experience: 1+ years of work experience
• Communication: can clearly articulate how to complete onboarding tasks and can effectively liaison with managers and associates
• Empathy: understand how difficult the onboarding process can be and steps into the associate’s shoes and show you care
• Curiosity: understand the client/associate with effective questioning and listening. You are genuinely interested in helping
• Teacher: love sharing insight and knowledge and are patient and thoughtful when educating
• Goal Oriented: excited for new challenges and work hard to achieve ambitious goals
• Growth: very receptive to feedback and use it to improve rapidly
• Delight: constantly think about making client/candidates happy and always go the extra mile
• Problem Solver: adept at spotting issues and quickly suggest solutions
• Diligence: thorough, meticulous, and have astonishing attention to detail
• Positivity: warm, upbeat, and energizing and will brighten anyone’s day

Physical Requirements:

• Ability to sit for extended periods of time

Education Requirements:

• Bachelor’s degree is required

Benefits:

• Atrium Care package available, upon eligibility (PTO, Health Benefits, Health Savings Account, Flexible Spending Accounts, Pet Insurance, Paid Holidays, 401k, Commuter Benefit Program)