Account Director

About Atrium

As a leading woman-owned, comprehensive talent management firm, Atrium is focused on providing holistic contingent workforce solutions in today’s market. Recognized for our pioneering Applicant-Centric^TM approach and award-winning culture, our expertise includes Staffing, Recruitment, and Workforce Solutions.

What you do matters. As a people-centric organization, we foster an environment of collaboration, high performance, and innovation where your talents are valued, and your achievements are celebrated. Join us and become part of an inclusive team committed to creating a meaningful impact on the workforce.

Position Overview:

Atrium is seeking a passionate and self-motivated Account Director (AD) to lead a strategic workforce program for a high-profile client across the U.S. This is a unique opportunity to be part of a first-of-its-kind, modern MSP program that redefines how organizations engage and manage freelance and temporary talent.

As an Account Director, you will oversee complex client relationships within Atrium’s Contingent Workforce division, ensuring seamless delivery of Managed Service Program (MSP), Employer of Record (EOR), and Agency of Record (AOR) services. You’ll lead an internal team, drive program adoption, and ensure compliance with service-level agreements and employment regulations – all within a program designed to meet the evolving needs of the creative industry.

A qualified Candidate must be excellent at building relationships, while remaining organized, and offer excellent multitasking and superior written/verbal skills to ensure time. Here is what you should know if you want to join our team.

Responsibilities of the Account Director:

On any given day, as an Account Director, you will:

• Serve as the primary liaison for client stakeholders, managing operational and strategic inquiries.
• Lead internal teams to ensure smooth day-to-day operations and service delivery.
• Oversee requisition workflows, onboarding, classification, and compliance.
• Resolve escalations related to personnel, billing, and program performance.
• Deliver client reporting and insights, including headcount, attrition, and program health.
• Educate users on program processes and tools through training and ongoing support.
• Collaborate with HR, Finance, and Operations to drive adoption and continuous improvement.
• Stay current on employment laws and worker classifications impacting contingent labor.
• Build candidate pipelines aligned with client needs and hiring forecasts.
• Other Projects or tasks as directed by your manager.

Required Experience/Skills for the Account Director:

• 5+ years of experience in contingent workforce management, staffing, or HR operations.
• Strong understanding of employment law, worker classification, and payroll practices.
• Exceptional communication and relationship-building skills.
• A proactive, empathetic, and solutions-oriented mindset.
• Ability to manage multiple priorities with precision and professionalism.
• Passion for educating others and driving program success.

Physical Requirements:

• Ability to sit for extended periods of time. 

Education Requirements: 

• No bachelor’s degree required – experience and skills are valued over formal education.

Benefits:

• Atrium Care Package available, upon eligibility (PTO, Health benefits, Health savings account, Flexible spending accounts, Pet insurance, Paid holidays, 401k, and Commuter benefits program).

By applying to this job, you agree to receive calls, AI-generated calls, text messages, and/or emails from Atrium and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to opt out on any message you receive. For more details, please review our Terms of Use and Privacy Policy.

As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.
EOE/M/F/D/V/SO