Account Manager

About Atrium

As a leading woman-owned, comprehensive talent management firm, Atrium is focused on providing holistic contingent workforce solutions in today’s market. Recognized for our pioneering Applicant-Centric^TM approach and award-winning culture, our expertise includes Staffing, Recruitment, and Workforce Solutions.

What you do matters. As a people-centric organization, we foster an environment of collaboration, high performance, and innovation where your talents are valued, and your achievements are celebrated. Join us and become part of an inclusive team committed to creating a meaningful impact on the workforce.

Position Overview:

We are seeking a passionate and strategic Account Manager to join our WORKS team. This role is ideal for someone who thrives in fast-paced environments, enjoys solving complex problems, and is excited to be part of a high-impact launch for a new enterprise client. As an Account Manager, you will be the primary point of contact for client stakeholders and hiring managers in your business unit, while also guiding internal team operations. Your work will directly influence the success of a nationally recognized brand in the creative industry. This isn’t just another Account Manager position – it’s a chance to be part of a flagship client launch that will continue to drive Atrium’s future in the creative space. You’ll work alongside a passionate team, gain exposure to enterprise-level operations, and help deliver the kind of service that sets Atrium apart.

Responsibilities of the Account Manager:

• Serve as the primary client liaison and escalation point for program-related matters.
• Build and maintain strong relationships with client managers and freelancers.
• Monitor and ensure compliance with program SLAs and contractual obligations.
• Lead daily operations and long-term planning for internal Account Coordinators.
• Maintain organized data systems (Bullhorn, Worksuite, SharePoint, OneNote, Excel).
• Partner with Payroll to ensure accurate job coding and timely issue resolution.
• Manage onboarding, offboarding, and freelancer inquiries with empathy and precision.
• Promote program adoption and ensure compliance with HR/payroll regulations nationally.
• Participate in regular client and internal status meetings to drive program goals.

Required Experience/Skills for the Account Manager:

• Experience: 4+ years in account management, customer service, or workforce administration.
• Empathetic & curious: You understand the challenges of onboarding and ask thoughtful questions.
• Detail-oriented & diligent: You catch the small things that make a big difference.
• Communicative & positive: You bring clarity, warmth, and energy to every interaction.
• Problem-solver: You anticipate issues and offer proactive solutions.
• Growth-oriented: You welcome feedback and continuously seek improvement.

Physical Requirements:

• Ability to sit for extended periods of time.

Education Requirements:

• No Bachelor’s degree is required. Experience and skills are valued over formal education.

Benefits:

• Atrium Care Package available, upon eligibility (PTO, Health benefits, Health savings account, Flexible spending accounts, Pet insurance, Paid holidays, 401k, and Commuter benefits program).

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As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.
EOE/M/F/D/V/SO