B2B Customer Service Representative

About Atrium:

What you do matters. As a people-centric organization, we foster an environment of collaboration, high performance, and innovation where your talents are valued, and your achievements are celebrated. Join us and become part of an inclusive team.

Client Overview:

Our client is a dynamic and growing manufacturing company dedicated to delivering exceptional service and innovative solutions. We are seeking a detail-oriented and proactive B2B Customer Service Representative to join our client’s team.

Salary/Hourly Rate:

$23/hr

Position Overview:

The B2B Customer Service Representative is responsible for managing and nurturing relationships with business clients. This role involves handling inquiries, providing product information, and resolving issues to ensure a high level of customer satisfaction and retention.

Responsibilities of the B2B Customer Service Representative:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner. Provide detailed information about products and services to business clients.
• Resolve customer issues and complaints efficiently and effectively.
• Develop and maintain strong relationships with key accounts. Identify opportunities to upsell and cross-sell products and services to existing clients. 
• Conduct regular follow-ups to ensure customer satisfaction and retention.
• Process orders accurately and promptly.
• Coordinate with other departments to ensure the timely delivery of products and services. Monitor order status and provide updates to customers as necessary.
• Maintain accurate and up-to-date records of customer interactions and transactions. Prepare regular reports on customer service activities, issues, and resolutions. 

Required Experience/Skills for the B2B Customer Service Representative:

• Familiarity with CRM software and other customer service tools.
• Knowledge of the industry and products/services offered by the company.
• Excellent verbal and written communication skills.
• Ability to handle complex issues and provide practical solutions.

Preferred Experience/Skills for the B2B Customer Service Representative:

• 2 plus years of experience in a B2B customer service role is preferred.

Education Requirements: 

• Bachelor’s degree is preferred.

Benefits:

• Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off).

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As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.
EOE/M/F/D/V/SO