Banking Customer Service Representative

About Atrium:

What you do matters. As a people-centric organization, we foster an environment of collaboration, high performance, and innovation where your talents are valued, and your achievements are celebrated. Join us and become part of an inclusive team.

Client Overview:

Our client is a startup in the financial industry. Great company culture, hybrid training, and quick interview process! They are now looking for a Banking Customer Service Representative.

Salary/Hourly Rate:

$22/hr

Position Overview:

The Banking Customer Service Representative will be responsible for handling customer loan applications, assisting customers with their credit reports, and following up regarding missing documents. The role has various openings and shifts available!

Responsibilities of the Banking Customer Service Representative:

• Respond to customers phone call inquiries and email requests regarding their home, auto, or personal loans.
• Collect proper documentation, explain the application process, and assist the customer from start to finish.
• Manage the credit report screening process, analyzing information, and assessing the customer’s credit score.

Required Experience/Skills for the Banking Customer Service Representative:

• 1 – 2 yrs in a financial, banking, or loan processing role.
• Experience viewing and analyzing credit reports.
• Ability to work in a fast-paced environment, both independently at home and in the office environment.

Preferred Experience/Skills for the Banking Customer Service Representative:

• Experience working in a call center for at least 1 year.
• Familiar with mortgage loans, credit reports, and debit/credit card transactions.
• Experience working with Mac products.

Education Requirements:

• High school diploma required.

Benefits:

• Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off).

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As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.
EOE/M/F/D/V/SO