Benefits Support Specialist

About Atrium:

What you do matters. As a people-centric organization, we foster an environment of collaboration, high performance, and innovation where your talents are valued, and your achievements are celebrated. Join us and become part of an inclusive team.

Client Overview:

Our client is an insurance broker that partners with businesses and individuals to navigate complex challenges in risk management, employee benefits, and financial planning. They deliver tailored solutions across areas such as insurance, wealth management, and retirement planning, as well as executive and employee benefit programs, combining deep industry expertise with a client-focused approach. Currently, they are looking to add a Benefits Support Specialist to their team.

Salary/Hourly Rate:

$20/hr – $22/hr

Position Overview:

The Benefits Support Specialist provides exceptional customer service by assisting clients with benefits enrollment, product education, and claim inquiries. This role ensures accurate processing of enrollment elections, clear communication, and timely issue resolution. This is a long-term contract position with the possibility of becoming permanent.

Responsibilities of the Benefits Support Specialist:

• Provide exceptional service and support to clients regarding benefits enrollment, plan options, and claims inquiries.
• Guide participants through online enrollment tools and accurately process benefit elections.
• Educate clients on available products to ensure informed decision-making.
• Respond promptly to phone and written inquiries, ensuring issues are resolved efficiently.
• Collaborate with internal teams to address and resolve complex service matters.
• Maintain accurate records and documentation for all client interactions.
• Meet established standards for productivity, accuracy, and customer satisfaction.
• Communicate professionally and effectively in all interactions, including challenging situations.

Required Experience/Skills for the Benefits Support Specialist:

• 2+ years of experience in benefits administration.
• Strong background in customer service.
• Experience with Microsoft Office.
• Strong written and verbal communication skills.

Preferred Experience/Skills for the Benefits Support Specialist:

• Health insurance license is a plus
• Bilingual is preferred.

Education Requirements: 

• High school diploma is required.
• Bachelor’s degree is preferred or equivalent related work experience.

Benefits: 

• Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off).

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As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.
EOE/M/F/D/V/SO