Bilingual Client Solutions Specialist

Our client is an esteemed financial institution, committed to providing excellent customer service and financial solutions to the community. They are seeking a diligent and enthusiastic Bilingual Client Solutions Specialist to join our team in Princeton, NJ.

Salary/Hourly Rate:

$36k

Position Overview:

The Bilingual Client Solutions Specialist is responsible for providing solutions to members’ financial needs, opening and closing accounts, answering members’ daily credit union needs courteously and professionally, and providing a variety of transaction services to members.

Responsibilities of the Bilingual Client Solutions Specialist:

• Customer Service: Greet customers warmly and assist them with their banking needs, ensuring a positive and friendly experience.
• Transaction Processing: Accurately process deposits, withdrawals, transfers, and other transactions in compliance with bank policies and procedures.
• Account Management: Provide information on account balances, statement inquiries, and account maintenance.
• Sales Support: Promote and explain bank products and services, identify customer needs, and refer them to appropriate banking staff for further assistance.
• Security and Compliance: Follow all bank security protocols and regulatory guidelines to ensure the safety and confidentiality of customer information.
• Cash Handling: Manage and balance cash drawers, ensuring all transactions are recorded correctly and discrepancies are addressed promptly.
• Problem Resolution: Address and resolve customer issues or complaints efficiently, maintaining a high level of professionalism and customer satisfaction.
• Team Collaboration: Work closely with colleagues and management to support branch goals and initiatives.

Required Experience/Skills for the Bilingual Client Solutions Specialist:

• Bilingual in Spanish.
• Strong numerical aptitude, attention to detail, and excellent communication skills.

Preferred Experience/Skills for the Bilingual Client Solutions Specialist:

• Previous experience in customer service, cash handling, or banking is advantageous.

Education Requirements:

• High school diploma is required.

Benefits:

• Medical, dental, and vision.
• 401k.
• PTO.
• Tuition reimbursement.

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As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.
EOE/M/F/D/V/SO