Bilingual (Spanish) Customer Service Associate

About Atrium:

What you do matters. As a people-centric organization, we foster an environment of collaboration, high performance, and innovation where your talents are valued, and your achievements are celebrated. Join us and become part of an inclusive team.

Client Overview:

Our client is a well-known manufacturing company and provide exceptional service to their customers. They pride themselves on creating a supportive and dynamic work environment where their employees can thrive. They are currently seeking a talented and enthusiastic Bilingual (Spanish) Customer Service Associate to join their team.

Salary/Hourly Rate:

$22/hr

Position Overview:

The Bilingual (Spanish) Customer Service Associate will be the frontline of our customer service team, providing excellent support to our Spanish-speaking customers. The candidate for the Bilingual (Spanish) Customer Service Associate will assist with inquiries, resolve issues, and ensure a positive customer experience.

Responsibilities of the Bilingual (Spanish) Customer Service Associate:

• Provide outstanding customer service to Spanish-speaking customers via phone, email, and chat.
• Respond to customer inquiries promptly and accurately.
• Resolve customer issues and complaints with professionalism and efficiency.
• Maintain detailed and accurate records of customer interactions.
• Collaborate with team members and other departments to ensure a seamless customer experience.
• Stay informed about our products, services, and promotions to provide accurate information to customers.

Required Experience/Skills for the Bilingual (Spanish) Customer Service Associate:

• Must be fluent in Spanish and English (both written and spoken).
• At least 1 year of experience in a customer service role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Proficiency in using customer service software and Microsoft Office Suite.

Education Requirements: 

• Associate’s degree or equivalent.

Benefits: 

• Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off).

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As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.
EOE/M/F/D/V/SO