Call Center Representative

About Atrium:

What you do matters. As a people-centric organization, we foster an environment of collaboration, high performance, and innovation where your talents are valued, and your achievements are celebrated. Join us and become part of an inclusive team.

Client Overview:

Our client is dedicated to delivering exceptional service and support to their customers. They believe that great customer service begins with great people, and that is where you come in. Currently, they are looking to add a Call Center Representative to their team.

Salary/Hourly Rate:

$18/hr

Position Overview:

We’re looking for a friendly, reliable, and customer-focused Call Center Representative to join our team. In this role, you will be the first point of contact for customers, assisting them via phone, email, and/or chat with inquiries, complaints, product questions, and support requests.

Responsibilities of the Call Center Representative:

• Answer incoming calls and respond to customer inquiries in a professional and timely manner.
• Provide accurate information about products, services, or policies.
• Resolve customer issues efficiently, escalating when necessary.
• Maintain records of interactions, transactions, comments, and complaints.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.

Required Experience/Skills of the Call Center Representative:

• Previous customer service or call center experience 
• Must have experience managing over 80+ calls per day.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Comfortable working with computers, CRM systems, and phone systems.
• Ability to remain calm and professional under pressure.

Education Requirements: 

• Bachelor’s degree is preferred. 

Benefits:

• Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off).

By applying to this job, you agree to receive calls, AI-generated calls, text messages, and/or emails from Atrium and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to opt out on any message you receive. For more details, please review our Terms of Use and Privacy Policy.

As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.
EOE/M/F/D/V/SO