Call Center Representative

About Atrium:

What you do matters. As a people-centric organization, we foster an environment of collaboration, high performance, and innovation where your talents are valued, and your achievements are celebrated. Join us and become part of an inclusive team.

Client Overview:

Our client takes pride in providing thoughtful, timely, and solution-oriented support that leaves a lasting impression on every customer they serve. We are looking for a friendly, reliable, and customer-focused Call Center Representative to join our client’s team.

Salary/Hourly Rate:

$18/hr

Position Overview:

As a Call Center Representative, you will be the first point of contact for customers, providing prompt, professional, and solution-driven support across inbound and outbound communications.

Responsibilities of the Call Center Representative:

• Answer incoming calls and respond to customer inquiries in a courteous and timely manner.
• Provide clear and accurate information regarding products, services, and company policies.
• Resolve customer concerns efficiently, escalating complex issues when appropriate.
• Maintain detailed records of customer interactions, transactions, feedback, and complaints.
• Demonstrate a positive, empathetic, and professional attitude in every customer interaction.

Required Experience/Skills of the Call Center Representative:

• Proven ability to manage a high volume of calls – 80+ per day – with efficiency and professionalism.
• Strong verbal and written communication skills, along with excellent interpersonal abilities.
• As a Call Center Representative, demonstrate sharp problem-solving skills and keen attention to detail.
• Comfortable navigating computer systems, CRM platforms, and multi-line phone systems.
• As a Call Center Representative, maintain composure and professionalism in fast-paced or high-pressure situations.

Preferred Experience/Skills for the Call Center Representative:

• Prior experience in customer service or a call center environment is preferred.

Education Requirements:

• Bachelor’s degree is preferred.

Benefits:

• Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off).

By applying to this job, you agree to receive calls, AI-generated calls, text messages, and/or emails from Atrium and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to opt out on any message you receive. For more details, please review our Terms of Use and Privacy Policy.

As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.
EOE/M/F/D/V/SO