Call Center Representative

About Atrium:

What you do matters. As a people-centric organization, we foster an environment of collaboration, high performance, and innovation where your talents are valued, and your achievements are celebrated. Join us and become part of an inclusive team.

Client Overview:

Our client is a dynamic service provider, recognized for its commitment to customer satisfaction. The organization fosters a collaborative and inclusive work environment. They are currently looking to add a Call Center Representative to their team.

Salary/Hourly Rate:

$18/hr

Position Overview:

The Call Center Representative will provide prompt, professional customer service by handling high volumes of inbound and outbound calls. They will address inquiries, resolve complaints, and ensure customer satisfaction through effective communication and problem-solving skills.

Responsibilities of the Call Center Representative:

• Interact with customers via phone to provide information about products and services.
• Take or enter orders, cancel accounts, and obtain details of complaints.
• Keep accurate records of customer interactions and transactions.
• Check to ensure appropriate changes are made to resolve problems.
• Refer unresolved grievances to designated departments.
• Resolve service or billing complaints by exchanging merchandise, refunding money, or adjusting bills.
• Complete contract forms and prepare change of address records using computers.

Required Experience/Skills for the Call Center Representative:

• Minimum of 1 year of experience in a high-volume call center environment.
• Strong verbal and written communication skills.
• Ability to multitask and manage time efficiently.
• Proficient in computer systems and data entry.
• Customer-focused with problem-solving abilities.
• Ability to remain calm and professional under pressure.

Preferred Experience/Skills for the Call Center Representative:

• Experience handling billing or service complaints.
• Familiarity with CRM or call center software.
• Bilingual abilities are a plus.
• Experience in a regulated industry or with compliance requirements.

Education Requirements: 

• High school diploma or equivalent is required.

Benefits: 

• Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off).

By applying to this job, you agree to receive calls, AI-generated calls, text messages, and/or emails from Atrium and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to opt out on any message you receive. For more details, please review our Terms of Use and Privacy Policy.

As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.
EOE/M/F/D/V/SO