Client Advisor

Our client is a global luxury fashion house recognized for their craftsmanship, timeless design, and commitment to exceptional quality. The brand operates within the high-end ready-to-wear and lifestyle sector, blending artistry with contemporary style. Their boutiques offer a refined, client-first experience that emphasizes authenticity, service, and long-term relationships. Currently, they are looking to add a Client Advisor to their team.

Salary/Hourly Rate:

$28/hr – $30/hr + Commission 

Position Overview:

The Client Advisor plays a key role in delivering an elevated, personalized client experience while achieving sales goals and supporting daily store operations. This individual will act as a brand ambassador, fostering meaningful relationships with clients and representing the brand’s philosophy through exceptional service and product knowledge.

Responsibilities of the Client Advisor:

• Deliver best-in-class customer service to create a memorable, luxury shopping experience.
• Build and maintain strong, long-term client relationships to drive repeat business and client retention.
• Maximize all selling opportunities to achieve and exceed individual and store sales targets.
• Demonstrate deep product knowledge and stay up to date on current collections and marketing initiatives.
• Support daily store operations, including opening/closing procedures, cash handling, inventory, and visual merchandising.
• Maintain floor presentation standards and assist with product displays and floor moves as needed.
• Communicate effectively with management and colleagues to ensure smooth daily operations.
• Uphold brand standards by demonstrating professionalism, integrity, and teamwork at all times.
• Contribute to loss prevention efforts and maintain accurate inventory controls.
• Demonstrate adaptability and flexibility with workload and scheduling based on business needs.

Required Experience/Skills for the Client Advisor:

• 2 – 5 years of experience in luxury retail, high-end fashion, or hospitality.
• Proven success in achieving and exceeding sales goals in a client-focused environment.
• Strong communication and relationship-building skills.
• Proficient with POS systems and Microsoft Office Suite (Excel and Outlook).
• Ability to stand for extended periods and lift up to 40 pounds.
• Must be able to work a flexible schedule, including weekends, evenings, and holidays.

Preferred Experience/Skills for the Client Advisor:

• Experience working with a clientele book or CRM to manage client relationships.
• Background in luxury ready-to-wear, accessories, or fine goods.
• A polished, service-oriented mindset and understanding of luxury retail etiquette.

Education Requirements:

• High school diploma or equivalent is required.
• Bachelor’s degree is preferred.

Benefits:

• Client-provided benefits available, upon eligibility.

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As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.
EOE/M/F/D/V/SO